Enterprise Fraud Specialist 3- Team Leader

About the Role

Under general supervision, the Process Team Leader Senior - OPS performs the most complex clerical assignments, serving as the Team Leader while also handling daily responsibilities of the team. This role ensures exceptional customer service, problem resolution, and cross-training for team members.

Responsibilities

• Receives, classifies, reconciles, interprets, consolidates, maintains, and/or summarizes records, files, or documents.
• Compiles complex reports drawing data from a wide range of sources.
• Exchanges information and resolves moderately complex problems by researching solutions.
• Coordinates related activities within an assigned area.
• Distributes, assigns, reviews, and/or supervises workflow.
• Handles difficult problems and confers with supervisor regarding unusual cases.
• Fully cross-trains to perform various functions in the area and ensures cross-training of others.
• Utilizes leadership and management skills as the Team Leader while performing the same daily responsibilities as the team.
• Takes ownership of customer service, ensuring completion of problem resolution and serving as the escalation point for service-related issues.
• Establishes and maintains strong working relationships with critical operations business partners of the bank.
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree.
• 1+ year of financial-related experience.

Preferred Qualifications

• Leadership experience.
• Strong organizational skills.
• Proficient with Microsoft tools.

Work Arrangement

This is an office-based role with potential for a flexible work arrangement, combining in-office and remote work. Specific arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for immigration benefits, including work authorization. Applicants must be currently authorized to work in the United States on a full-time basis.

Pay

The compensation range for this position is $22.00 - $41.50 hourly. Actual compensation will vary based on factors including location, experience, and education. Eligible colleagues may also participate in an applicable incentive compensation plan.

Benefits

• Health insurance coverage.
• Wellness program.
• Life and disability insurance.
• Retirement savings plan.
• Paid leave programs, paid holidays, and paid time off (PTO).