Enterprise Fraud Management Operational Excellence Leader

Regular, full-time position. Fluency in English required. 1st shift.

About the role

The Operational Excellence Leader is a senior member of the Enterprise Fraud Management team who plays an integral role in the department's ability to meet corporate objectives. This leader identifies and removes unnecessary steps to streamline processes, enabling the team to maximize operational speed and quality at an optimal cost while maintaining an excellent client experience. The role will be measured on the ability to collaborate with operational leaders and drive results.

Responsibilities

• Lead and deploy new initiatives and execute complex operational processes.
• Recommend procedures, establish, modify, and document proper control and compliance procedures; coordinate implementation.
• Maintain procedure inventory.
• Advise management on desirable operational adjustments due to regulatory, product/service, environmental, and/or vendor management changes.
• Handle special projects, research, and analysis as assigned by the Fraud Deputy Director or the Head of EFM.
• Develop key performance metrics.
• Contribute thoughtfully to operational strategy discussions.
• Respond flexibly to unanticipated issues and reprioritize based on business demands.
• Evaluate situations, identify gaps, recommend controls/products to achieve strategic objectives, and communicate insights succinctly to gain support and champion change.
• Lead operational changes through formal change management processes.
• Leverage data to drive informed decision-making.
• Challenge stakeholders constructively.

Requirements

• Subject matter expert (SME) in respective area within Enterprise Fraud Management (EFM).
• Autonomous self-starter who takes initiative and works independently while effectively escalating issues or concerns.
• Minimum of eight (8) years' experience managing large operational functions, preferably in fraud.
• Exceptional documentation and process management skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint, SharePoint).
• Experience with front-end reporting tools such as Tableau, Sisense, or equivalent.
• Ability to translate leadership vision into executable strategies.
• Exceptional written and verbal communication skills.
• Working knowledge of the Uniform Commercial Code (UCC), Reg E, Reg CC, Reg Z, and other relevant rules and regulations.
• Ability to deliver results working with cross-functional teams.
• Ability to influence others at all levels in the organization without direct authority.
• Bachelor's degree in a business-related field or equivalent education and related training.
• Solid time management and organizational skills.

Preferred Qualifications

• Prior experience leading fraud operational functions.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Truist offers:

• Medical, dental, and vision insurance.
• Life insurance, disability, and accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and full-time/part-time status) during the first year of employment, along with 10 sick days and paid holidays.
• Depending on the position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.