Operational Excellence Leader

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Identify and prioritize high-impact improvement opportunities across Service, Supply, Controls, and Contracting business lines.
• Lead cross-functional Kaizen events, rapid improvement workshops, and structured problem-solving sessions.
• Develop and deploy standardized processes, SOPs, and operating mechanisms that improve efficiency, quality, and consistency.
• Apply advanced Lean/CI tools—Value Stream Mapping, Root Cause Analysis, 5S, Kanban, Standard Work, Daily Management—to reduce waste and improve performance.
• Establish KPIs, dashboards, and performance metrics to track progress and sustain improvements.
• Lead Havtech’s transition to Lean Sigma practices over an 18–24 month adoption timeline.
• Apply structured change management methodologies (e.g., ADKAR, Kotter) to guide teams through transformation.
• Develop stakeholder engagement plans to ensure alignment, buy-in, and sustained adoption.
• Support and help execute communication strategies that clearly articulate purpose, progress, and outcomes of improvement initiatives.
• Partner with leadership to build organizational readiness and reinforce new behaviors.
• Partner with senior leadership to align operational priorities with business goals and strategic initiatives.
• Serve as a trusted advisor to business line leaders, helping shape operational strategy and execution.
• Facilitate collaboration across teams to drive alignment, eliminate silos, and promote shared best practices.
• Influence without direct authority, engaging effectively from the executive team to the front line.
• Assess current workflows and identify inefficiencies across service operations, warehouse processes, inventory management, and digital workflows.
• Design and implement solutions that improve accuracy, speed, and customer experience.
• Support initiatives that enhance field productivity, supply chain responsiveness, and operational reliability.
• Analyze operational data to identify trends, risks, and opportunities.
• Provide actionable insights and recommendations to senior leadership.
• Support the development of reporting tools and dashboards that enhance visibility and decision-making.
• Drive process automation through AI to increase efficiency and drive operational efficiencies.

Qualifications

• Bachelor’s degree in Business, Operations, Engineering, Supply Chain, or related field preferred.
• 5+ years of experience in operations, continuous improvement, or process optimization; experience in manufacturing, service, or HVAC-related industries preferred.
• Lean Sigma certification (Green or Black Belt + strongly preferred).
• Demonstrated success leading cross-functional projects and influencing without direct authority.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Exceptional communication and interpersonal skills, ability to engage effectively with the Executive leadership team to the front line.
• Proven ability to manage multiple initiatives simultaneously with strong attention to detail.
• High integrity, sound judgment, and a strong bias for action.
• A “commercial mindset,” comfortable being visible in the business, building relationships, and driving adoption of new ways of working.