Operations Leader

About the role

The Key Holder is a trusted member of the leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. This role is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day.

Responsibilities

• Pet First: Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Foster the Fun: Deliver friendly, knowledgeable, and solution-oriented service to every customer. Support and supervise store partners, helping maintain productivity and positive morale.
• Let’s Go!: Open and close the store while following all cash handling, safety, and security protocols. Support daily store operations including sales, task execution, and recovery. Execute merchandising standards, assist with inventory activities, and process transactions, refunds, and exchanges accurately and efficiently.

Requirements

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Skills

• Customer service skills.
• Leadership and supervisory experience.
• Problem-solving and decision-making skills.
• Mathematics and cash handling skills.

Benefits

Details on benefits are available upon request.

Pay

$18.75 - $28.75 per hour

Schedule

Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.