Enterprise Field Engineer - Pre-sales

About the role

The Field Engineer serves as a technical advisor and champion for CodeRabbit customers. This role involves collaborating with Sales, Product, Engineering, and Customer Success teams to help customers appreciate the value of CodeRabbit's AI-driven code review system.

Responsibilities

• Collaborate with Account Executives to understand customer requirements and develop customized technical solutions
• Translate business objectives into technical requirements and solution designs
• Drive compelling demos and impactful Proof of Values (PoVs) to effectively showcase the value of the CodeRabbit platform
• Help in responding to security questionnaires
• Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience
• Stay abreast with industry trends, and emerging technologies in AI-powered development tools and platforms
• Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices
• Support transition from pre-sales to post-sales to ensure a smooth customer onboarding experience

Requirements

• 5+ years of experience in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment
• Experience working with diverse stakeholders, from technical teams to business leaders
• Strong organizational skills and ability to manage multiple customer needs simultaneously
• Strong experience with software development tools and platforms
• Comfortable working with commandline
• Knowledge in cloud platforms (AWS, GCP or Azure)
• Excellent communication and interpersonal skills
• Strong sense of ownership, self-motivation and eagerness to acquire new skills solve new problems
• Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing

Qualifications

• Experience in container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g. Terraform), CI/CD tools (e.g. Github Actions) is a plus

Skills

• Technical acumen
• Customer service orientation
• Problem-solving abilities
• Collaboration and teamwork

Benefits

Work on cutting-edge technology with real-world impact

A collaborative and innovative environment

Competitive salary, equity, and benefits

Professional development opportunities

Pay

TBD

Schedule

TBD

Benefits

TBD

Contact

To apply, please submit your resume.

CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.