Commercial Field Engineer - Pre-sales

About the role

The Field Engineer serves as a technical advisor and champion for CodeRabbit customers. They partner with Sales, Product, Engineering, and Customer Success teams to help customers appreciate the value of CodeRabbit's AI-driven code review system.

Responsibilities

• Collaborate with Account Executives to understand customer requirements and develop customized technical solutions
• Drive compelling demos and impactful Proof of Values (PoVs) to effectively showcase the value of the CodeRabbit platform
• Help in responding to security questionnaires
• Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience
• Stay abreast with industry trends, and emerging technologies in AI-powered development tools and platforms
• Contribute towards improvement of internal tools and documentation of playbooks, guides and best practices
• Support transition from pre-sales to post-sales to ensure a smooth customer onboarding experience

Requirements

• 2+ years of experience in a customer-facing technical role
• Passionate and hands-on when it comes to helping customers realize success on the CodeRabbit platform
• Strong organizational skills and ability to manage multiple customer needs simultaneously
• Working experience with software development tools and platforms
• Comfortable working with command line
• Knowledge in cloud platforms (AWS, GCP or Azure)
• Excellent communication and interpersonal skills
• Strong sense of ownership, self-motivation, and eagerness to acquire new skills to solve new problems
• Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings, and shadowing

Qualifications

• Experience in container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g. Terraform), CI/CD tools (e.g. Github Actions) is a plus

Pay

$175k - $185k OTE with base/commission split 70/30