Enterprise Data Technical Support Representative

About the role

You’ll be trained to quickly and accurately identify problems, and then perform detailed & meaningful diagnostic & troubleshooting to identify the root cause. If needed, you’ll escalate the issue internally, all whilst ensuring our clients receive an exceptional, seamless support experience.

Responsibilities

• Work closely with technical and market data contacts at client firms to help resolve & prevent issues that may impact their businesses
• Handle escalations to internal groups such as Network Operations, Global Data team, Data Feed teams, Implementation and Engineering
• Take ownership of questions and technical issues reported by clients and provide direct support using telephone, ticket systems & email, and, if necessary, actually in person
• Actively troubleshoot to recreate reported customer issues on internal, client simulated & test system environments OR by actually carrying out diagnostic work on clients own test/UAT systems
• Identify opportunities to implement and drive adoption of self-service solutions to meet client needs
• Maintain the health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting
• Possibly partner with sales and account management to build and strengthen client relationships

Requirements

• 2+ years experience in a customer facing position involving the support of a technical product
• Experience working with a scripting language or programming language (i.e Shell, Perl, Python, .NET, Java or C++)
• An understanding of cloud architecture (AWS, Azure, GCP)
• An analytical and problem solving mindset
• A passion for customer service
• Strong multitasking skills and the ability to maintain a professional demeanor when handling complex and time sensitive issues
• A basic understanding of market data and associated financial instruments
• A basic conceptual understanding of Web Services and REST API's
• Experience with database querying languages such as SQL, NoSQL or similar
• Exposure to architectural design in order to facilitate client adoption of Bloomberg's Enterprise Data products and services

Qualifications

• CFA or related financial services certifications
• Business fluency in any core European language (Spanish/Portuguese preferred)

Skills

• UNIX skills with ability to investigate technical issues or willingness to learn

Benefits

Not specified

Pay

Not specified

Schedule

Not specified