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Jobs · Information Technology · Massachusetts

Technical Support Data Representative II

ZOLL Medical Corporation · Chelmsford, MA · 1 wk ago
HybridInformation Technology$31–$40/hrFull-time

Job Summary

The Data Support Representative II will provide data support for ZOLL's medical device products that integrate with our Software products. This includes assisting customers and Sales reps via phone and email support with the application of our products, following up on inquiries, and escalating issues to ensure customer expectations are met.

Essential Functions

  • Provide support for technical and data inquires related to ZOLL products via telephone or email
  • Follow up on inquiries and ensures satisfactory customer resolution
  • Accurate data entry of claims into Oracle tracking system and completion of the customer call report
  • Takes part in on-call rotation, adhering to all expectations of role
  • Ensuring ZOLL is presented with the highest degree of professionalism
  • Research required information using available resources
  • Stays current with systems information, and technology updates
  • Manage department knowledge base, developing best practices & ensuring data integrity
  • Able to manage active backlog of cases while maintaining other job duties

Required/Preferred Education And Experience

  • 4 Year Degree/Certification in Computer Information Systems required or Equivalent Experience required
  • Minimum of 3 Years prior technical support data experience working directly with customers or equivalent experience working in a technical capacity within the industry required

Knowledge, Skills And Abilities

  • Experience installing and upgrading software applications
  • Basic networking understanding
  • Working knowledge of Windows Operating Systems and Server environments
  • Basic SQL understanding and foundational knowledge
  • Experience with Wireless Technology (Bluetooth, Wi-Fi, Configuration and Certificates)
  • Attention to detail and well organized
  • Desire to continue growing within the Data Support department
  • Able to work in a team environment, with strong interpersonal skills
  • Professional verbal and written communication skills, specifically in documenting notes for cases
  • Experience with remote access tools (LogMein, WebEx)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently

Details Of ZOLL's Comprehensive Benefits Plans

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Application Process

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

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