Technical Support Specialist, Data Repository

Responsibilities

• Acting as the primary contact for customers; answering questions; implementing and supporting the software; troubleshooting and researching requests for data; evaluating requests for software enhancements and system modifications; corresponding over the phone and through email
• Addressing incoming requests from customers
• Troubleshooting, researching, and solving software and database related issues
• Implementing and servicing Data Repository software
• Working with Microsoft SQL Server and PostgreSQL
• Communicating with internal stakeholders to ensure issues are progressing towards resolution and ideas for enhancements are prioritized
• Training customers via the telephone, in person or online seminars
• Explaining software enhancements and advising on proper configuration
• Creating and updating documentation
• Mentoring peers as you gain experience with the software
• Organizing, planning, and completing projects efficiently and in accordance with quality standards.

Requirements

• Bachelor's degree preferred with major in Information Technology, Management Information Systems, Computer Information Systems, Data Analytics or equivalent training, education, or customer service experience and/or related military experience
• Experience or exposure working with personal computers and servers, troubleshooting, researching and solving software related issues
• Technical aptitude with strong analytical and problem solving skills
• Strength in the following areas: Written and verbal communication skills, Project management and organizational skills, Customer service skills with the ability to foster strong, positive relationships, Attention to detail.

Qualifications

• Ability to work independently and as part of a team and multi-task in a fast-paced environment.

Benefits

• Competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.

Pay

Hiring salary range: $54,000-$66,000
Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

Schedule

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.