Data and Tech Support Specialist

About the role

The Data and Tech Support Specialist at 211 Palm Beach and Treasure Coast provides operational technology, reporting, and user support across the organization. This role supports the crisis contact center and community programs by assisting with technology systems, reporting functions, troubleshooting, data quality, and staff support.

Responsibilities

• Provide day-to-day desktop and application support to agency staff, including troubleshooting hardware, software, login, connectivity, and user access issues
• Support staff with operational systems and applications used throughout the organization
• Generate, maintain, and distribute operational and program reports from multiple databases and software platforms
• Aid with data quality initiatives through routine review, cleanup, and system updates
• Cook up technology support tickets with third-party IT vendors and assist with follow-up and resolution
• Support employee onboarding and offboarding activities related to technology setup and user access
• Maintain operational spreadsheets, dashboards, templates, and tracking tools
• Aid with technology inventory tracking and record maintenance
• Aid with technology testing, implementation, and troubleshooting of agency systems and workflow enhancements
• Maintain documentation related to reporting procedures, operational systems, and technology support processes
• Collaborate with staff, leadership, and external vendors to support agency operations
• Provide operational support during emergency activations, disaster response, and business continuity events as needed

Qualifications

• High school diploma or equivalent required
• Associate degree in Information Technology, Business, Computer Applications, Data Management, or a related field preferred
• Technical certifications such as CompTIA A+, Google IT Support, Microsoft Office Specialist, or similar certifications preferred
• Minimum one year of experience in technology support, help desk support, desktop support, reporting support, operations support, or a related field preferred
• Proficiency with Microsoft Office, particularly Excel and Outlook
• Experience with reporting tools, databases, dashboards, and spreadsheets preferred
• Experience with NICE CXone, WellSky Community Services, or similar platforms preferred
• Experience in nonprofit, contact center, healthcare, behavioral health, or crisis service environments is a plus