Enterprise Customer Success Manager (Bilingual - English/French)

About the role

We're hiring for a Customer Success Manager (CSM) on the Enterprise team at Pluralsight. In this role, you will work to engage, retain, and enable our customers to fully utilize our platform to achieve their desired business outcomes.

Responsibilities

• You will work to drive the Pluralsight Client Engagement Model forward, ensuring that every interaction results in mutual success and long-term value for both the customer and the business.
• You will take full ownership of your portfolio from onboarding to renewal, proactively anticipating needs and mitigating risks to ensure a seamless negotiation process and a clear path for expansion.
• You will navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and realization of value drivers.
• You will take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful.
• You will inspire change within customers to drive adoption of standard methodologies and successful implementations.
• You will predict and forecast risk, renewal and expansion within customer portfolio.

Requirements

• A minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree.
• Experience in progressive customer success or similar field (sales, professional services, consulting, technical enablement, learning & development).
• Experience supporting global enterprise customers on both SaaS and On-Premises solutions.
• Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing, and the ability to network across internal pillars/departments.

Qualifications

• Bilingual - English + French is highly preferred.

Skills

• Experience with Gainsight and Salesforce.com preferred.
• Technical knowledge on development and IT solutions.
• Ability to understand and articulate technical concepts and derive solutions.
• Understanding of learning and development frameworks and ability to drive learning strategies.

Benefits

• Competitive compensation
• Bonus eligibility
• Comprehensive medical coverage
• Unlimited PTO
• Wellness reimbursement
• Professional development funds

Pay

The annual US base + variable range for this role is $104,000 - $130,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

Schedule

This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

Travel

Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs.