Customer Success Representative (Bilingual)

About the role

Support North American ranchers using cutting-edge AgTech. Build trusted relationships, deliver real customer impact, and use your bilingual English/Spanish skills every day.

What makes us different

We combine startup energy with the backing of Gallagher - a global leader trusted for over 85 years across 100+ countries. You get the pace and ownership of a growing tech business, with the stability and support to back it up.

Why you’ll love this role

• Make a real impact – Support customers using eShepherd in live ranching environments
• Build trusted relationships – Work closely with ranchers across North America
• Own the customer journey – From onboarding and training through to long-term success
• Be a voice of the customer – Feed insights back to product and development teams
• Work globally – Partner with teams across Canada and Europe
• Grow with the business – Take on more responsibility as we scale

Who thrives here

• Customer-focused – You naturally build trust and put the customer first
• Practical problem-solvers – You find solutions that work in the real world
• Strong communicators – You explain things clearly, especially technical concepts
• Self-starters – You take ownership and work well independently
• Collaborators – You’re comfortable working across teams and time zones
• Adaptable – You can juggle priorities and stay effective in a changing environment

What you’ll be doing

• Guide customers through onboarding, setup, and training to ensure a smooth introduction to the platform
• Build trusted relationships with ranchers and producers across North America
• Provide ongoing support, product education, and best-practice guidance
• Monitor engagement and proactively support retention and long-term success
• Identify growth opportunities within customer accounts and apply expansion sales
• Gather customer feedback and partner with product and development teams to improve the platform experience
• Deliver onboarding sessions, training and webinars for customers
• Stay close to livestock industry and agtech trends to better support customers

Who you are

• Experience in customer success, account management, customer operations, or technical support
• Agricultural or livestock industry knowledge and an understanding of on-farm operations
• Strong communication skills with the ability to explain technical concepts clearly and confidently
• A proactive, customer-first mindset and strong relationship-building capability
• The ability to manage multiple priorities and work effectively in a fast-moving environment
• Comfort working independently while collaborating across global teams and time zones
• Strong technical aptitude and confidence learning new systems and technology platforms
• Experience with CRM, ERP, or operational systems such as SAP is beneficial, though not essential