Enterprise Client Director

About the Role

This senior role serves as a trusted advisor to a select portfolio of strategically important healthcare customers. You will own enterprise-level account strategy, connecting equipment, services, digital solutions, and clinical capabilities into unified customer roadmaps. The position requires strong executive presence and the ability to influence C-suite and hospital leaders through complex, high-value decisions. You will orchestrate cross-functional teams, shape enterprise opportunities, and create differentiated customer experiences. Success will be measured through customer value, growth, funnel health, win rates, share of wallet, and disciplined commercial execution.

Responsibilities

• Develop and execute multi-year enterprise account strategies aligned with customer priorities, connecting imaging, clinical technology, services, digital solutions, and other capabilities into cohesive strategic roadmaps.
• Translate account strategies into quarterly priorities, opportunity plans, and clear actions that customer-facing teams can execute.
• Build and maintain trusted relationships with C-suite executives and senior healthcare leaders, anticipating evolving needs and influencing customer decision-making.
• Serve as the primary strategic point of contact for assigned enterprise accounts, coordinating engagement across regional, global, segment, and frontline sales teams.
• Orchestrate internal resources to address customer priorities, resolve challenges, and deliver a consistent, differentiated customer experience.
• Lead cross-functional teams around account priorities, establishing clear responsibilities, operating cadences, and accountability for outcomes.
• Identify and shape complex enterprise opportunities and collaborate with solution teams to develop large-scale strategic deals and partnership models.
• Drive cross-segment alignment to improve win rates, deal velocity, customer confidence, and long-term strategic value.
• Own enterprise account funnel health and conversion, monitoring metrics such as strategic opportunity pipeline, share of wallet, visibility, and win rate.
• Maintain strong commercial discipline, protecting customer value and pricing integrity while avoiding unnecessary relationship-based discounting.
• Hold internal stakeholders accountable for outcomes affecting strategic customer relationships, including issue resolution, cash collection, service delivery, and other commitments.
• Escalate and resolve complex issues through appropriate influence and organizational channels while maintaining strong executive-level relationships.
• Present complex clinical, technical, commercial, and strategic information clearly and persuasively to senior decision-makers.

Requirements

• Bachelor’s degree with at least 5 years of experience across medical sales, healthcare marketing, clinical or technical modality expertise, clinical technology leadership, or hospital administration in imaging; alternatively, 8+ years of relevant medical sales experience.
• Demonstrated success presenting complex information and strategic recommendations to healthcare or hospital C-suite executives and other senior decision-makers.
• Proven ability to develop account-level strategies and align multiple stakeholder groups around shared customer and business outcomes.
• Demonstrated experience leading direct teams and influencing cross-functional teams without direct authority.
• Strong ability to orchestrate complex stakeholder environments, resolve competing priorities, and successfully shape outcomes.
• Experience developing enterprise-level opportunities and coordinating multiple solution or service teams is strongly preferred.
• Ability to operate beyond traditional product categories and engage with digital solutions, SaaS offerings, precision care strategies, and broader healthcare transformation opportunities.
• Strong executive communication, presentation, negotiation, relationship-building, and strategic influencing skills.
• Ability to understand complex customer needs and translate them into actionable commercial and operational strategies.
• Highly collaborative and customer-focused, with the judgment and organizational awareness required to navigate large, complex healthcare environments.
• Willingness and ability to travel within the assigned territory as required.
• Candidates must reside within the assigned geography of Wisconsin or Iowa.
• Must be legally authorized to work in the United States; employment visa sponsorship is not available for this position now or in the future.

Benefits

• Remote work opportunity, with travel required within the assigned customer territory.
• Competitive compensation aligned with experience and qualifications.
• Professional development opportunities and challenging career growth.
• Opportunity to work on strategic healthcare partnerships involving advanced medical technology, services, and digital solutions.
• Exposure to senior healthcare executives and complex enterprise-level transformation initiatives.
• Collaborative, cross-functional working environment spanning regional, global, commercial, clinical, technical, and service teams.

No relocation assistance is provided.