Enterprise Applications Administrator

What We Will Do For You

We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve.

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• Up to 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

How You Will Make An Impact

This position is open to candidates that reside in our three state operating area of Idaho, Oregon or Washington

• Administer, configure, maintain, and optimize enterprise applications, including CRM, ERP, productivity, and other cloud-based business systems that support organizational operations
• Manage application security, user access, system configurations, integrations, data integrity, and system performance in accordance with organizational standards
• Partner with business stakeholders to understand functional requirements, provide technical expertise, and configure, implement, and optimize enterprise applications that support business operations
• Troubleshoot complex application issues, coordinate vendor support, and resolve system incidents affecting enterprise business applications
• Plan, test, document, and implement application upgrades, enhancements, integrations, and system changes while supporting effective change management practices
• Develop and maintain technical documentation, system standards, data management practices, and user resources that promote consistent application administration, adoption, and data quality
• Monitor system performance, vendor enhancements, and technology trends, recommending technical improvements that strengthen security, reliability, scalability, and end-user experience

How You Will Be A Great Fit

• Four (4) years of related experience administering enterprise business applications, CRM or ERP platforms, Microsoft 365 technologies, identity and access management, or other cloud-based business systems
• Bachelor’s degree in information technology, Computer Science, Information Systems, Business Administration, or a related field; substantial relevant experience will be considered in place of a degree
• Demonstrated knowledge of enterprise application administration, configuration management, SaaS platforms, identity and access management, enterprise data management, system integrations, troubleshooting, and vendor collaboration
• Ability to analyze functional requirements, resolve technical issues, prioritize competing requests, and communicate effectively with technical and non-technical users
• Fluency in English, both spoken and written, with the ability to communicate technical information effectively to employees with varying levels of technical proficiency
• Advanced mastery of Microsoft 365, business productivity applications, enterprise software administration tools, and common business technologies
• Demonstrates resilience, awareness, and sound judgment while navigating changing priorities, resolving complex technical issues, and supporting organizational change
• Thrives in a complex environment and collaborates with cross-functional teams to enhance end-user experiences throughout the technology service lifecycle
• Successfully completes tasks in a low to moderate noise environment
• Interacts with others and performs work in person and through the use of technology, with moderate periods of stationary activity and moderate periods of increased physical activity, including sitting, standing, walking, bending, and operating computer equipment
• Moves equipment and materials weighing up to 25 pounds
• Travels between worksites occasionally; valid driver's license and motor vehicle records clearance may be required depending on business needs
• Mets LCSNW criminal background clearance requirements and other program- or state-required clearances

Qualifications

• Four (4) years of related experience administering enterprise business applications, CRM or ERP platforms, Microsoft 365 technologies, identity and access management, or other cloud-based business systems
• Bachelor’s degree in information technology, Computer Science, Information Systems, Business Administration, or a related field; substantial relevant experience will be considered in place of a degree
• Demonstrated knowledge of enterprise application administration, configuration management, SaaS platforms, identity and access management, enterprise data management, system integrations, troubleshooting, and vendor collaboration
• Ability to analyze functional requirements, resolve technical issues, prioritize competing requests, and communicate effectively with technical and non-technical users
• Fluency in English, both spoken and written, with the ability to communicate technical information effectively to employees with varying levels of technical proficiency
• Advanced mastery of Microsoft 365, business productivity applications, enterprise software administration tools, and common business technologies
• Demonstrates resilience, awareness, and sound judgment while navigating changing priorities, resolving complex technical issues, and supporting organizational change
• Thrives in a complex environment and collaborates with cross-functional teams to enhance end-user experiences throughout the technology service lifecycle

Skills

• Enterprise application administration
• Configuration management
• SaaS platforms
• Identity and access management
• Enterprise data management
• System integrations
• System performance monitoring
• Vendor collaboration
• Technical documentation development
• Change management practices
• Technical troubleshooting
• Technical writing

Benefits

• Medical, dental, vision, and prescription benefits
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Vacation and sick leave
• Agency recognized holidays
• Paid floating holidays
• 403(b) retirement plan with employer matching
• Employee Assistance Program (EAP)
• Potential eligibility for Student Loan Forgiveness

Pay

Compensation is commensurate with experience.

Schedule

The position offers a 37.5 per hour work week to ensure work/life balance.