Enterprise AI Operations Lead

Location: Raleigh NC, Chicago IL, Franklin TN, or Boston MA (preferred); remote applicants outside these locations will still be considered.

About the role

This hands-on role owns the full operational stack for VitalSource's enterprise AI program. You will administer the Claude Enterprise deployment, govern AI tooling and connectors, manage knowledge sources for internal retrieval, and oversee usage, spend, and reporting. You'll keep leadership informed on adoption, cost, and risk while partnering closely with the AI Enablement Lead to ensure our AI infrastructure is configured, controlled, and running at its best.

Responsibilities

• Administer the Claude Enterprise deployment across chat and Claude Code, including user provisioning, permission scoping, workspace configuration, and integration management.
• Own configuration and guardrails for agentic AI tooling (Claude Code and similar): managed settings, permission modes, allowed and denied tool lists, and policy enforcement across developer environments, in coordination with Engineering.
• Govern connectors, extensions, MCP, and skill requests, evaluating each against policy and data-handling standards and routing approvals or denials through the IT intake process.
• Govern internal knowledge sources feeding AI retrieval: run intake and trust-tier classification, maintain a source inventory, monitor freshness and access enforcement, and escalate any regulated-data source to Legal and Data Privacy. This role operates and governs knowledge layers it is handed; it does not design them.
• Build and maintain usage and spend reporting and BI dashboards (Looker or comparable), covering active users, adoption, license and seat utilization, dormant seats, and cost-per-seat trends.
• Manage AI tooling spend and token consumption, surfacing optimization opportunities (model routing, seat reclamation, tier right-sizing) and flagging cost anomalies.
• Monitor AI platform usage for risky behavior, policy exceptions, and unusual access patterns, within a monitoring scope defined with Legal and Security.
• Partner with Security and Compliance on audit evidence, access reviews, tool inventory, vendor touchpoints, and documentation of configuration and governance decisions.

Requirements

• 5+ years in IT operations, systems administration, or technical operations, with demonstrated governance, risk, or compliance (GRC) judgment.
• Enterprise SaaS administration experience, including user management, SSO/SCIM, permissions, and audit log review.
• Hands-on experience building and maintaining BI dashboards and recurring reporting (Looker or comparable).
• Working familiarity with developer or agentic AI tooling (e.g., Claude Code, Cursor), including how permission controls and autonomous execution work and where the risks sit.
• Familiarity with how AI retrieval works (RAG, connectors, knowledge bases) and the data-governance questions it raises: source trust, access scope, and where regulated data must not flow. Ability to govern a retrieval layer, not necessarily design one.

Pay

Salary range: $122,000 to $145,000.

Benefits

• Competitive base salary and a strong variable component.
• Generous, well-rounded benefits including Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance.
• 401K match up to 5%.
• 12 weeks of paid parental leave.
• Tuition reimbursement program.
• Start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days.
• Flexible work schedules and remote capabilities (by team).
• Opportunities for fitness challenges and rewards.

About VitalSource

VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years. Winner of the 2024 CODiE award for Most Innovative Ed Tech company, VitalSource delivers more than 28 million learning materials globally each year. With unmatched scale, the VitalSource Learning Delivery Network is trusted by thousands of content providers and institutions worldwide to deliver impactful learning experiences, fuel affordable access programs, and drive a learning advantage for every student.