Enterprise Account Manager

About the role

The Enterprise CSM will be the primary owner of a portfolio of 15–25 strategic enterprise accounts, representing $1.5–$2M in ARR. This role is about driving customer success, retention, and expansion at the highest levels. You’ll ensure our largest customers realize full value from Beam AI, while building strong relationships with directors, VPs, and C-suite executives in the construction industry.

Responsibilities

• Serve as the primary point of contact for 15–25 enterprise accounts.
• Drive adoption, renewals, and expansion, with clear targets for retention and upsell.
• Lead seamless onboarding and implementation for new enterprise accounts.
• Partner with sales for smooth handoff and ensure customers are set up for long-term success.
• Lead Quarterly Business Reviews (QBRs) with enterprise customers.
• Deliver proactive usage insights, ROI reporting, and forward-looking recommendations.
• Lead QBRs and strategic meetings both virtually and in-person as needed.
• Identify and execute upsell opportunities within strategic accounts.
• Collaborate & lead expansion strategies and renewal negotiations.
• Partner closely with Sales and Product teams to represent the voice of the customer.
• Share customer insights to influence roadmap and product improvements.
• Travel 40–50% for customer visits, in-person QBRs, and trade shows (primarily U.S., occasional Canada/overseas).

Requirements

• 5–7+ years of Customer Success, Account Management, or related experience in SaaS.
• Strong background in construction; direct MEP (mechanical, electrical, plumbing) experience strongly preferred.
• Proven track record managing enterprise accounts, with success in retention, renewals, and upsells.
• Comfort working with director, VP, and C-suite personas in enterprise organizations.
• Excellent executive presence, communication, and relationship-building skills.
• Strong analytical and problem-solving ability; can translate usage data into strategic insights.
• Experience leading onboarding/implementation processes.
• Willingness to travel 40–50%, primarily in the U.S.

Qualifications

• Opportunity to shape the success of Beam AI’s largest, most strategic customers.
• High-impact role at the intersection of construction and technology.
• Collaborative, entrepreneurial team environment.
• Competitive compensation package with meaningful upside through retention and expansion incentives.