Enrollment Services Generalist

About the role

An entry‑level blended position responsible for duties and responsibilities within the areas of Enrollment Management for credit and non‑credit students.

Responsibilities

• Process and scan incoming mail and documents required for enrollment processes such as transcripts, immunization records, and other related information.
• Review and analyze supporting documents to process actions and appropriately update the College’s Student Information System.
• Provide general information to students regarding admissions, enrollment, residency, Texas Success Initiative, ESL programs, international students, and general student services.
• Process students’ transcript requests, enrollment verifications, and other general requests.
• Adhere to strict confidentiality guidelines.
• Provide telephone and front‑counter support to Enrollment Management when necessary.
• Support admissions and enrollment efforts in collaboration with the entire College community.
• Maintain effective communication between students, faculty, and external stakeholders.
• Ensure timely follow‑up with applicants as they move through the enrollment process.
• Utilize technology to access data, maintain records, generate reports, and communicate with others.
• Interpret, articulate, and implement regulations, policies, and procedures pertaining to Admissions to ensure compliance with Dallas College, state, and federal requirements.
• Know the key interactions between Student Success (Admissions & Registrar) and Academic Affairs (Curriculum & Instruction).
• Complete required Dallas College Professional Development training hours per academic year.
• Perform other duties as assigned.

Requirements

• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Understanding of admissions, records, and other enrollment management functions.
• General experience with student success programs.
• Advanced knowledge of computer technology and software applications for enrollment processes.
• Ability to work as part of a team and be flexible to contribute to College success.
• Ability to assist students with admissions and other enrollment requirements.
• Strong oral and written communication skills for interaction with a wide range of individuals.
• Effective customer service experience.
• Excellent interpersonal skills and ability to convey complex ideas verbally and in writing to diverse stakeholders.

Qualifications

• Associate degree or higher.
• Two (2) years of experience in a higher‑education setting with demonstrated experience in admissions and/or records.
• Official transcript required.
• Bilingual or multilingual skills preferred.
• Subject to criminal background check; some positions may require fingerprint check.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made for individuals with physical challenges.

Pay

Hourly Rate: $26.98 (Non‑Exempt, FLSA). Compensation Range: N05‑PT.

Schedule

Weekly work hours: 40. All positions are on‑site; after six months of employment, some may be eligible for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy. Academic (faculty) positions require on‑campus presence even when teaching online, in accordance with state law.

About Dallas College

Since 1965, Dallas College (formerly Dallas County Community College District) has served more than three million students across seven campuses in the Dallas/Fort Worth area. As one of the largest community‑college systems in Texas, we place students at the center of everything we do and are committed to cultivating an environment of opportunity and belonging for all students and employees.

Application deadline: October 8, 2026. Applications must be submitted no later than 11:59 p.m. CT on the day before the listed closing date.