Enrollment Services Generalist

Responsibilities

• Serves as the primary point of contact for students, parents, and visitors.
• Responds to inquiries via in-person, phone, email, and text/chat.
• Offers comprehensive and accurate information regarding admission procedures, registration, and financial aid.
• Maintains records of all interactions through appropriate software.
• Engages in initial front facing interactions with students and parents.
• Provides the highest level of customer service in assisting students with the desired service when entering the One Stop.
• Has a working knowledge of other College departments and their functions to ensure students are aware of academic support services, counseling, and extracurricular activities.
• Vets the student’s needs and queues them accordingly in the Q-Flow System.
• Maintains records of students served and services through the Q-Flow Student System.
• Assists students in the enrollment process by providing basic application assistance and information regarding placement testing, waivers, multiple measures, etc.
• Supports the administration and proctoring of tests within the One-Stop.
• Provides basic information on BCC policies related to transfer, readmission, stop-outs, visiting, non-degree, and high school students.
• Conducts academic advising, career, and transfer screenings, ensuring students are appropriately queued to advisors/counselors.
• Affords assistance in selecting course sections and understanding basic advising and general education requirements.
• Provides basic registration assistance to students.
• Maintains accurate and organized student records and performs scanning and verification of documents as needed.
• Reviews and processes enrollment-related paperwork, ensuring its accuracy and timeliness.
• Processes Laserfiche forms including but not limited to: Remote Registration Forms, Withdrawal Forms, Change of Student Data Forms, Enrollment Verification Forms.
• Understands the financial aid application process.
• Explains eligibility criteria, provides basic award information, and collects appropriate documentation.
• Provides basic information about scholarship opportunities.
• Offers support for students regarding tuition, fees, payment options, and payment deadlines.
• Affords assistance in setting up payment plans and utilizing self-service payment methods.
• Uses enrollment-related software and databases to access and update student information (Ellucian Colleague, self-service, etc.).
• Participates in internal College training and professional development opportunities to stay updated on enrollment services policies, procedures, and regulations.
• Collaborates with supervisors to proactively identify areas for process improvement and suggest enhancements to streamline the enrollment process and enhance the student experience.
• Handles multiple tasks, works well under pressure, meets deadlines, and adapts to changing technology and procedural requirements.
• Displays strong interpersonal and communication skills, with a high level of empathy and active listening.
• Exhibits knowledge of enrollment services processes and regulations and exhibits proficiency in using enrollment-related software and databases.
• Displays strong problem-solving skills and attention to detail.
• Collaborates and teams with colleagues to achieve common goals.
• Strives to provide excellent customer service to students and stakeholders.

Qualifications

• High School Diploma required.
• Associate’s degree preferred.
• 3 years’ experience in an higher educational environment, or in the private business sector with specific experience in customer services (preferably student services).
• Flexible schedule to meet department needs.
• Some evening, weekends and extended hours may be required.
• Demonstrates understanding of the community college mission and practices a policy of inclusion.
• Communicates effectively with a diverse population.
• Proficient in all aspects of Microsoft Office suite, Ellucian’s Colleague, and other software that serves students and stakeholders.
• Enjoys assisting students and providing awareness to the community all while striving to provide excellent customer service.
• Displays strong interpersonal and communication skills, with a high level of empathy and active listening.
• Displays knowledge of enrollment services processes and regulations and exhibits proficiency in using enrollment-related software and databases.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to handle multiple tasks, work well under pressure, and meet deadlines.
• Displays the ability to