Enrollment Partnerships Manager

Key Responsibilities

• Center Enrollment + In-School Programming: Manage the end-to-end registration processes using Launch’s enrollment systems. Respond to all inbound family leads, support waitlist management, and coordinate student intakes. For in-school programming, address requests for proposals and coordinate final program designs.
• Billing & Finance: Manage customer accounts, including receivables and credits/refunds. Lead the periodic invoicing process for school partners and families.
• Customer Advocacy: Act as the primary liaison for parent concerns, schedule changes, and general inquiries, ensuring high levels of satisfaction and retention. Serve as the primary point-of-contact for in-school relationships.
• Sales & Growth: Identify and attend community events and school fairs to represent the Launch brand and generate new interest in Launch’s programs. Proactively identify and reach out to new potential partners.
• Marketing Support: Draft and schedule email newsletters and community updates, organize digital assets for promotional materials, manage social media postings, and support advertising initiatives (print and online).

Requirements

• Experience: 2–4 years in account management, customer success, or administrative management, ideally within an education, camp, or enrichment setting.
• Skills: Exceptional written and verbal communication; high attention to detail for financial and billing tasks.
• Technical Savvy: Proficiency in CRM or enrollment software and Google Workspace.
• Presence: A professional, empathetic, and service-oriented demeanor.

Benefits

• Base Salary: $45,000 – $50,000 per year
• Performance Incentives: Uncapped performance bonuses tied directly to enrollment growth, client retention, and data accuracy KPIs
• Expected First-Year Total Earnings (OTE): $55,000 – $65,000+
• Baseline 37.5 hour workweek, overtime eligible
• Medical, dental, and vision insurance available (contribution toward premium required)
• 401(k) plan with employer match
• Paid Time Off
• Major Holidays