Enrollment Manager

About the role

The Enrollment Manager plays a key role in shaping the AIS community by guiding prospective families through a seamless and welcoming admissions experience - from first inquiry through enrollment. This role serves as a primary ambassador for the school, building meaningful relationships with internal and external stakeholders while supporting the department's recruitment, retention, and enrollment goals.

Responsibilities

• Pipeline & Application Management
• Actively maintains and advances the prospect pipeline from first contact, ensuring timely and consistent engagement with prospective families at every stage of the admissions journey
• Maintains the integrity and confidentiality of all admissions records, tracks applicant status, and supports families through each step of the admissions and enrollment process
• Family Experience & Customer Service
• Delivers an exceptional experience for prospective students and families by providing responsive, knowledgeable, and warm customer service throughout the admissions process
• Serves as a compelling ambassador for AIS at fairs, feeder school events, and community engagements, sharing relevant information with prospective families and other interested parties
• Spending time in classrooms and at school events to develop a deep familiarity with AIS programs, faculty, and community
• Recruitment & Market Development
• Gathers and analyzes demographic research, leverages existing relationships, and identifies and cultivates new markets through strategic partnerships with educational consultants, relocation agents, and outplacement directors
• Supports retention and re-enrollment efforts for current students and families
• Events & Scheduling
• Coordinates and supports admissions events — including Open Houses, Information Sessions, and Virtual Sessions — both during and outside of regular school hours
• Organizes, develops, and manages the calendar for admissions events and assessment sessions, working in close collaboration with fellow Enrollment Managers to ensure a coordinated and well-executed department schedule
• Marketing & Communications
• Partners with the Marketing team to develop, update, and maintain admissions collateral, website content, the new family webpage, and the new parent portal to ensure a cohesive and compelling experience for prospective families
• Assists with weekly newsletter content for prospective and new families highlighting school events, program updates, and other relevant information
• Data & Collaboration
• Utilizes CRM and student information systems to manage prospective family data, track applicant status, generate reports, and support a seamless admissions experience from inquiry through enrollment
• Works cooperatively with IT, School Leadership, and the Admissions team to provide accurate data for reporting and research purposes

Requirements

• Education & Experience
• Bachelor’s degree preferred; equivalent professional experience will be considered
• Minimum of 3–5 years of relevant experience in admissions, enrollment management, or a related field
• Previous experience in an independent, international, or IB school environment highly desirable
• Familiarity with IB philosophy and curriculum strongly preferred
• Experience working with international families, expat communities, or multicultural environments
• Technical Skills
• Proficiency in HubSpot and/or Veracross, or demonstrated ability to quickly learn and effectively utilize CRM and student information systems in a fast-paced admissions environment
• Previous marketing experience a plus
• Interpersonal & Professional Skills
• Demonstrates effectiveness in building authentic relationships with internal and external stakeholders across diverse cultural backgrounds
• Superior follow-up skills with the ability to guide prospective families to a positive outcome
• Excellent oral and written communication skills in English; proficiency in an additional language highly desired
• Collaborative, creative approach to problem-solving with an entrepreneurial spirit and drive
• Demonstrates resilience, adaptability, and a positive approach in a fast-paced environment
• Organizational Skills
• Exceptional organizational and detail-management skills with the ability to establish and manage multiple priorities under pressure
• Strong attention to detail and accuracy
• Commitment & Availability
• Deep commitment to equity, inclusion, and the AIS mission
• Genuine enthusiasm for working within an educational community and a passion for connecting families to the right school fit
• Comfortable with nontraditional work hours, including evenings and weekends to support Information Sessions, Admissions Events, and Community Events
• Availability to travel domestically to represent AIS at fairs and events

Key Role Competencies

• Relationship Building
• Demonstrates the ability to connect authentically with prospective families, educational consultants, and internal stakeholders across diverse cultural backgrounds
• Communication & Storytelling
• Conveys the AIS mission and value proposition compellingly and professionally in written, verbal, and digital formats
• Pipeline & Data Management
• Effectively manages a high-volume prospect pipeline using CRM tools such as HubSpot and Veracross to drive informed decision-making
• Planning & Organization
• Manages multiple priorities, deadlines, and stakeholders simultaneously with strong attention to detail and follow-through
• Adaptability & Initiative
• Thrives in a fast-paced, mission-driven environment; proactively identifies opportunities and solutions without waiting to be directed
• Collaborative Teamwork
• Works cooperatively across departments — including Marketing, IT, Finance, and Academic Leadership — to deliver a seamless family experience
• Cultural Competency
• Demonstrates sensitivity and awareness when engaging with internationally diverse families and communities
• Enrollment & Recruitment Acumen
• Understands the full admissions and enrollment lifecycle and applies strategic thinking to meet and exceed enrollment goals

To Be Considered

To be considered for the above-mentioned position, please submit the following items through our online career site https://www.aischool.org/our-school/careers: a letter of interest, resume, and email and phone contact information for three professional references with at least one being supervisory in nature by the stipulated deadline. Incomplete applications will not be reviewed. We will contact those applicants whose skills and experience best match our needs. Due to the high volume of applications, we regret that we are not able to take or return phone calls regarding employment. EEO AIS is an equal opportunity employer. We are a diverse community of professionals that broadly reflects the people of the metropolitan Atlanta area and the United States at large. We aim to align our hiring process with our mission and institutional goals. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion or religious practices, sex, gender identity or expression, sexual orientation, citizenship status, national origin, age, ability status, military status, unemployment status or any other category protected by applicable local, state, or federal laws. AIS takes affirmative action in support of its policy to employ and advance all qualified candidates.