Enrollment + Partnerships Manager

Key Responsibilities

• Manage the end-to-end registration processes using Launch's enrollment systems.
• Respond to all inbound family leads, support waitlist management, and coordinate student intakes for center-based enrollments.
• Address requests for proposals and coordinate final program designs for in-school programming.
• Manage customer accounts, including receivables and credits/refunds, and lead the periodic invoicing process for school partners and families.
• Act as the primary liaison for parent concerns, schedule changes, and general inquiries, ensuring high levels of satisfaction and retention.
• Serve as the primary point-of-contact for in-school relationships.
• Identify and attend community events and school fairs to represent the Launch brand and generate new interest in Launch's programs.
• Proactively identify and reach out to new potential partners.
• Draft and schedule email newsletters and community updates, organize digital assets, and manage social media postings and advertising initiatives.

Requirements

• Experience: 2-4 years in account management, customer success, or administrative management, ideally within an education, camp, or enrichment setting.
• Skills: Exceptional written and verbal communication; high attention to detail for financial and billing tasks.
• Technical Savvy: Proficiency in CRM or enrollment software and Google Workspace.
• Presence: A professional, empathetic, and service-oriented demeanor.

Benefits

• Compensation: Base Salary: $45,000 - $50,000 per year, Performance Incentives: Uncapped performance bonuses tied directly to enrollment growth, client retention, and data accuracy.
• Expected First-Year Total Earnings (OTE): $55,000 - $65,000+
• Baseline 37.5 hour workweek, overtime eligible.
• Medical, dental, and vision insurance available (contribution toward premium required).
• 401(k) plan with employer match.
• Paid Time Off.
• Major Holidays.