Enrollment Manager CT

About the Role

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our mission is to help people live a life of their choosing, regardless of age or ability. The Enrollment Manager plays a critical role in driving the strategy and execution of new referrals and enrollment processes. This position is responsible for developing and implementing comprehensive enrollment plans to meet GT’s goals and objectives. The Enrollment Manager works closely with prospective participants, case managers, support brokers, independent facilitators, program managers, and various internal departments to ensure a seamless and supportive enrollment experience. The Enrollment Manager oversees the enrollment process from initiation through processing.

Responsibilities

• Leads the enrollment team within a state or region to ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities.
• Generates leads and referrals for new individuals and their employees.
• Cultivates relationships with case managers, support brokers, independent facilitators, and other referring individuals and agencies to develop a base of referrals.
• Drives enrollments to achieve company growth goals within existing contracts through conducting presentations and meetings with case managers, external stakeholders, and participants.
• Provides constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process.
• Supports the Directors of Business Development in new opportunities within the market.
• Troubleshoots issues and fields questions from staff and all external customers to ensure the enrollment process is smooth and adaptive.
• Ensures that the Enrollment team trains new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program-specific items.
• Provides daily direction and communication to employees so that enrollment and processing-related calls are answered in a timely, efficient, and knowledgeable manner.
• Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Manages employees, ensuring work is handled efficiently and effectively.
• Provides performance feedback and coaching on a regular basis to each direct report.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Creates and maintains a high-quality work environment.
• Assists the Director with the development, analyses, and implementation of staffing, training, scheduling, and reward/recognition programs.
• Manages special or ongoing projects that are important to area/process improvement.
• Uses appropriate judgment in upward communication regarding department or employee concerns.
• Assists with documentation and training of DocuSign program and GT Enroll.
• Assists in developing and preparing operational plans and reports on project status.

Requirements

• Bachelor’s degree preferred; High School Diploma or GED required.
• At least 3 years of related experience.
• Excellent written and oral communication skills.
• Extensive experience in working on complex projects with critical thinking and problem-solving.
• Excellent organizational and administrative skills with demonstrated ability to work toward and meet deadlines by planning and organizing.
• Demonstrated ability to balance work pressure with time management skills.
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Experience in working, initiating, and maintaining a highly effective team.
• Competent in the use of Microsoft programs and the Internet.
• Competent use of Excel.

Work Environment

Work is performed from a typical office setting. As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we give you the space and support to grow and thrive.

Benefits

• Flexible paid time off.
• Competitive wages & benefits.
• Meaningful opportunities for professional growth.

Culture & Belonging

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger and drives innovation, ultimately helping us achieve our mission of self-determination.