Account Manager

Alarm Detection Systems is seeking an Account Manager to manage, retain, and grow an assigned portfolio of customer accounts. This role supports outside sales representatives and serves as a consultative resource to identify retention risks, resolve concerns, and recommend solutions.

About the role

This is a developmental sales role with the expectation of progressing into an Outside Sales Representative position within 6–12 months based on performance and readiness.

Responsibilities

• Manage, retain, and grow an assigned portfolio of customer accounts to protect recurring revenue and strengthen long-term relationships with key decision-makers.
• Support outside sales representatives by identifying and qualifying opportunities, setting appointments, and assisting with moving opportunities through the sales process.
• Partner with outside sales representatives to develop pipeline, coordinate opportunities, and ensure effective handoff and follow-through.
• Conduct proactive outreach through phone, virtual, and in-person interactions to maintain customer engagement and identify business needs.
• Identify retention risks, address customer concerns, and recommend appropriate solutions to maintain customer satisfaction and loyalty.
• Analyze customer accounts to identify opportunities for upgrades, add-ons, expanded services, referrals, and re-engagement of inactive opportunities.
• Maintain consistent follow-up on leads, proposals, and customer requests while ensuring accurate and timely documentation in the CRM system.
• Serve as a liaison between customers and internal teams to facilitate communication, resolve issues, and support a positive customer experience.
• Collaborate cross-functionally with sales, operations, installation, and customer service teams to support execution and achieve business objectives.
• Represent the company professionally at customer meetings, networking events, and company functions.
• Travel within the assigned territory to conduct customer visits and meetings.
• Attend sales meetings, training sessions, and company events as required.
• Develop the skills, product knowledge, and sales competencies necessary to transition into an Outside Sales Representative role within 6–12 months.
• Adhere to all company policies and procedures.
• Must be punctual and adhere to attendance standards.
• Other duties as assigned by management.

Requirements

• High School Diploma or equivalent is required.
• Bachelor’s Degree in Business Administration, Professional Sales, Marketing, or a related field is preferred.
• Account management, sales, or customer relationship experience is highly preferred.
• Alarm industry experience is a plus.
• Must be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation (Illinois employees only).
• Maintain a driver’s license, an insurable driving record, and be capable of driving on company assignments.

Skills

• Ability to build, maintain, and strengthen long-term customer relationships.
• Strong customer retention mindset with the ability to identify and mitigate attrition risks.
• Ability to proactively engage customers through structured outreach and follow-up strategies.
• Strong verbal and written communication skills with the ability to present solutions clearly and professionally.
• Effective consultative selling skills to identify upgrades, add-ons, and expanded service opportunities.
• Ability to re-engage inactive or previously quoted accounts and uncover renewed business potential.
• Strong negotiation and influence skills while maintaining customer satisfaction and company profitability.
• Ability to generate, cultivate, and document qualified referrals.
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.
• Time management skills to maintain consistent outreach and pipeline activity.
• Detail-oriented with the ability to accurately document all customer interactions in CRM systems.
• Ability to analyze customer needs and recommend appropriate security solutions.
• Problem-solving skills to address customer concerns and service-related challenges.
• Self-motivated, disciplined, and results-driven with the ability to work independently.
• Professional appearance and demeanor when representing the company in customer-facing environments.
• Proficiency in Microsoft Office and CRM platforms.
• Ability to collaborate cross-functionally with sales, operations, installation, and customer service teams.
• Adaptability in a fast-paced, goal-oriented sales environment.
• Ability to travel within the company territory to conduct customer visits and meetings.
• Ability to communicate effectively in English; bilingual capabilities are a plus.

Physical Demands

• Sitting
• Standing
• Walking
• Climbing
• Stooping
• Kneeling
• Fine dexterity
• Talking
• Hearing
• Vision
• Color vision
• Ability to climb ladders
• Walk great distances
• Driving in all weather conditions
• Bending
• Stooping
• Balancing

Work Environment

• Offices, factories, schools, retail stores, outdoor parking lots, hospitals, boiler rooms, basements, attics, chemical producers, distributors, and apartment/condo buildings.
• Will drive personal vehicle during all weather conditions including rain and snow events.
• Primarily office-based, but may occasionally require visits to customer sites, which may include office, industrial, or warehouse settings.
• Quiet, smoke-free office environment.

Benefits

• Medical Insurance with multiple plan options
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Parental Leave
• Employer-paid Short-Term Disability
• Optional Long-Term Disability
• 401(k) Plan with tiered employer match
• Paid Time Off (PTO) starting at 3 weeks per year
• 8 paid holidays annually
• Employee & Friends/Family Discounts on security systems and monitoring services
• Pet Insurance Discount
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Company-sponsored events (friends and family welcome!)
• Continuous professional development opportunities
• Fun, positive, and high-energy work environment

Training & Growth

• Structured 13-week paid training program
• Ongoing sales coaching and professional development
• Company-provided laptop and cell phone
• Mileage reimbursement for business travel
• CRM and sales enablement tools
• Career advancement opportunities with increasing commission potential

Pay

Base salary: $48,000 per year with performance-based bonus incentives.