Enrollment Leader - KS

About the Role

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our mission is to help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued.

Responsibilities

• Lead a team of Enrollment Specialists to ensure the highest quality service is provided during the enrollment process for those self-directing their services and the referring entities.
• Receive referrals for new individuals and their employees, determine their level of interest in enrollment type offerings, and schedule meetings based on their choice.
• Provide constant and accurate communication to referrers and enrollees on the status of enrollments and progress through the process.
• Troubleshoot issues and field questions from staff and external customers to ensure a smooth and adaptive enrollment process.
• Ensure Enrollment Specialists train new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program-specific items.
• Provide daily direction and communication to employees so calls are answered in a timely, efficient, and knowledgeable manner.
• Continually evaluate processes and procedures; suggest methods to improve area operations, efficiency, and service to both internal and external customers.
• Manage employees, ensuring work is handled efficiently and effectively.
• Provide performance feedback and coaching on a regular basis to each team member.
• Ensure employees have appropriate training and other resources to perform their jobs.
• Create and maintain a high-quality work environment.
• Assist the manager with the development, analysis, and implementation of staffing, training, scheduling, and reward/recognition programs.
• Work as a member/leader of special or ongoing projects important to area/process improvement.
• Use appropriate judgment in upward communication regarding department or employee concerns.
• Assist with documentation and training of the DocuSign program.
• Assist in developing and preparing operational plans and reports on project status.
• Promote adherence to and uphold the company’s mission and values.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required; Associate degree preferred but not required.
• At least 2 years of related experience.
• Excellent written and oral communication skills.
• Extensive experience working on complex projects with critical thinking and problem-solving.
• Excellent organizational and administrative skills with demonstrated ability to work toward and meet deadlines by planning and organizing.
• Ability to balance work pressure with time management skills.
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Experience in working, initiating, and maintaining a highly effective team.
• Competent in the use of Microsoft programs and the Internet.
• Competent use of Excel.

Work Environment

Work is performed in a typical office setting or from a home office.

Benefits

• Flexible paid time off.
• Competitive wages and benefits.
• Meaningful opportunities for professional growth.

Culture & Belonging

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger and drives innovation, ultimately helping us achieve our mission of self-determination.