Enrollment - Inside Sales Phone Agent

Key Responsibilities

• Remote Patient Outreach: Conduct outbound calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs.
• Sales and Persuasion: Effectively communicate the value of our services, address patient questions, and overcome objections to secure enrollments.
• Target Achievement: Meet and exceed daily and monthly enrollment targets.
• Customer Service: Provide exceptional customer service and ensure a positive patient experience.
• Data Accuracy: Accurately verify and record patient information.
• Compliance: Adhere to all HIPAA and company compliance guidelines.
• Virtual Team Collaboration: Participate in daily morning virtual meetings and contribute to a positive team environment using Google Workspace tools.
• Administrative Tasks: Utilize Google Sheets and Docs for data entry and reporting.
• Adaptability: Remain flexible and adaptable to changes in scripts, processes, and program offerings.
• Proactive Support: Anticipate patient needs and provide proactive support to enhance the patient experience.
• Maintain compliance with company policies and applicable regulations.

Qualifications

• Proven sales experience is required.
• Excellent communication and interpersonal skills, with a clear and friendly speaking voice.
• Strong ability to build rapport and establish trust with patients.
• Strong ability to multitask and manage time effectively in a remote work environment.
• Positive, upbeat, and empathetic attitude.
• Strong problem-solving and reasoning abilities.
• Strong communication and organizational skills.

Preferred

• Proficiency in Google Workspace (Sheets, Docs, etc.).
• An Associates degree is a plus.
• Call center experience.