Enrollment Counselor

Position Summary

The Enrollment Counselor (EC) is responsible for recruiting and enrolling qualified new students for Stevenson University Online (SUO) degree and certificate programs. The EC is assigned a portfolio of academic programs and is cross-trained to provide recruiting, admissions, and enrollment support for all SUO programs.

Education/Experience

• Bachelor’s degree required plus three years’ related experience and/or training, or equivalent combination of education and experience.
• Experience in higher education admissions preferred.

Knowledge/Skills/Ability

• Demonstrated sales mindset and aptitude with well-developed ability to generate leads, pursue leads, and enroll students in academic programs.
• Ability to learn and maintain a current knowledge of application requirements and admission criteria for all SUO degree programs and certificates.
• Excellent interpersonal, cultural competency, teamwork, and networking skills and demonstrated ability to communicate professionally and effectively with a wide range of constituencies in a diverse community.
• Excellent written and verbal communication skills.
• Math aptitude is required to calculate mathematical problems such as discounts, interest, proportions, and percentages.
• Knowledge of rules, regulations, and laws regarding student records and ability to operate in accordance with the Family Educational Rights and Privacy Act (FERPA).
• Proficient in Microsoft Office applications including, Excel, PowerPoint, Teams, and Word, and ability to learn and use other software platforms that support SUO operations (e.g., Slate).

Essential Functions

• Learn and maintain current knowledge of SUO academic programs, activities, scholarships, partnerships, discounts, and other relevant information.
• Recruit, admit, and enroll prospective students in assigned portfolio of SUO’s academic programs to meet or exceed established performance metrics and goals.
• Provide excellent customer service to ensure student satisfaction throughout the recruitment, admission, and enrollment process.
• Generate prospective student leads by representing SUO at recruitment events, fairs, and other related activities held on-campus, off-campus, and/or virtually.
• Contact prospective students who have expressed an interest in SUO programs.
• Provide effective, regular, responsive, and proactive guidance to inquiries and prospective students to secure their completed application and subsequent enrollment in SUO.
• Review assigned student applications for admission, verify and evaluate credentials, and recommend admission decisions based on institutional guidelines.
• Track and collect relevant data and compile regular and ad hoc reports as assigned.
• In collaboration with the relevant academic program administrators and deans, plan and execute marketing, admissions, and other events related to the Bachelor’s to Master’s options.
• In collaboration with the relevant academic program administrators and deans, attend and assist in the planning, coordination, and hosting of recruiting events designed to meet the unique needs of online students, including information sessions, open houses, webinars, and other related events in support of SUO goals as requested.
• Facilitate seamless transition of accepted students to SUO Student Success Coach.
• Facilitate the circulation of relevant informational and promotional materials through all appropriate channels.
• Maintain an active contact database.
• Be creative in identifying and exploring new opportunities to enhance enrollment in SUO programs, and maintain professional relationships that support the generation of students leads and enrollment.
• Cross-train and serve as position backup for recruiting, admitting, and enrolling prospective students in all of SUO’s academic programs.
• Affiliate with the relevant academic program administrators and deans as requested to ensure alignment, currency, and accuracy of recruiting materials with academic programs.
• Maintain confidentiality and integrity when handling sensitive and confidential information in accordance with the Family Educational Rights and Privacy Act (FERPA).
• Identify general SUO recruiting and admissions needs and share them with the Senior Director as possible opportunities for continuous improvement.
• Monitor inquiry, admission, and enrollment trends in assigned SUO programs, and report findings to Senior Director.
• Alert the Senior Director to any issues concerning transcript evaluation, financial aid, or other student concerns.
• Attend all School and University convocations and meetings.
• Support SUO operations, events, and initiatives as assigned.

Reports To

• Senior Director, SUO Recruitment & Admissions