Enrollment Counselor

About the role

SFBU, a small-sized nonprofit, WASC-accredited university in Fremont, California, seeks an innovative and experienced enrollment professional to serve as an Undergraduate Enrollment Counselor. SFBU offers degrees in computer science, electrical engineering, business, and professional educational programs, aiming to provide inclusive, innovative, and inspiring education.

Responsibilities

• Advises prospective applicants regarding application processing and eligibility requirements.
• Obtains all required documents for application review in a timely manner.
• Assures accurate and detailed evaluation of regular and transfer applications for admission, including checking thoroughly for completeness of file; completion of all prerequisite courses; and grade point average calculations.
• Actively recruits, engages, and enrolls students into SFBU’s undergraduate programs.
• Oversees designated regions with responsibilities that include both local and out-of-state travel.
• Coordination and implementation of outreach and yield activities, both virtually and in person.
• Gathers, analyzes, and reports data on assigned regions/populations to identify trends and provide regular updates on the admissions funnel and recruitment/yield activities.
• Participates in admissions events that accommodate and prioritize prospective student and family schedules and availability.
• Demonstrates a thorough understanding and alignment with the university’s mission, vision, and values.
• Stays current on the university’s academic programs, support services, and co-curricular offerings.
• Provides exceptional customer service by promptly responding to inquiries/requests, providing clear and accurate information, and maintaining positive relationships.
• Collaborates with faculty, staff, alumni, students, high school and community college teachers and counselors to coordinate recruitment efforts.
• Counsels and guides applicants through admission policies and procedures.
• Offers solutions to applicant inquiries and concerns regarding admission.
• Evaluates applications for admission and follows up with applicants.
• Aids in the creation of promotional materials for admissions programs and activities.
• Maintains strict confidentiality of records, correspondence, and sensitive information.

Qualifications

• Bachelor's degree required.
• 3-4 years of direct admissions experience; related experience; or equivalent combination of experience, training, and/or education.
• Must be able to travel in-state and out-of-state. Will be required to work evenings and weekends as well as extended hours during peak periods.

Knowledge, Skills, and Abilities

• Demonstrated strong commitment to diversity, equity, inclusion, social justice, and belonging.
• Customer service oriented with a high level of professionalism.
• Ability to follow procedures methodically and demonstrate strong attention to detail.
• Comfortable with public speaking and knowledge of addressing diverse audiences.

Pay

$71,000 - $81,000 per year, DOE.

Work Environment & Physical Demands

• Must be able to lift and carry up to 20 lbs.
• The employee is required to crouch, walk, reach, grasp, carry, and push.
• The employee is occasionally required to sit or stand for long periods.