Enrollment Counselor

About the role

This organization operates within the education sector, specifically focusing on supporting students who have disengaged from traditional schooling. It addresses the challenge of dropout prevention by providing alternative educational pathways through a network of academies. The program aims to expand student enrollment nationwide, helping learners progress toward graduation and improving educational outcomes on a broad scale.

The Enrollment Counselor role is essential in guiding prospective students and their families through the enrollment process. This position supports enrollment growth by managing the full enrollment funnel, providing clear communication, and assisting students in overcoming barriers. The role directly impacts the organization’s ability to meet enrollment objectives and advance its mission to support non-traditional learners.

Responsibilities

• Engage prospective students and families via inbound and outbound outreach
• Use a consultative approach to understand student goals and support enrollment
• Manage prospective students from initial inquiry through their first day
• Assist with application steps and answer questions
• Explain school structure, program requirements, and student responsibilities
• Collaborate with Document Processors to collect and verify enrollment documentation
• Maintain accurate records within CRM systems
• Meet or exceed enrollment goals and performance metrics
• Follow up proactively to maintain enrollment momentum
• Identify and address barriers to enrollment
• Support students with motivational and honest conversations
• Coordinate with internal teams to ensure smooth transitions
• Maintain organized and prioritized pipelines
• Represent the organization professionally and promote its mission
• Support additional team objectives as needed

Requirements

• Bachelor's degree in Communications, Sales, or related field preferred
• 1 to 3 years of experience in telemarketing, call centers, or similar enrollment roles
• Strong communication, relationship-building, organizational, and time management skills
• Commitment to supporting disengaged students
• Experience with CRM or telemarketing software preferred
• Ability to pass state and federal background checks
• Authorization to work in the United States

Qualifications

• Bilingual, Spanish preferred
• Experience in education, student services, counseling, or youth engagement
• Familiarity with enrollment software and high-volume calling
• Persistence and disciplined follow-up
• Comfortable in fast-paced, metrics-driven environments
• Passion for working with opportunity youth or non-traditional learners

Pay

• Compensation up to $21.63 per hour
• Eligibility for individual monthly performance-based bonuses
• 401(k) plan with up to a 4% company match

Benefits

• Medical, Dental, and Vision insurance
• Flexible Spending Account (FSA)
• Company-paid life insurance and supplemental life insurance
• Disability insurance
• Hospital Indemnity, Critical Illness, and Accident insurance
• Flexible paid time off
• Employer-paid financial wellness programs
• Access to mental health resources
• Employee referral incentives
• Professional development and certification reimbursement programs