Enrollment Counselor

Duties And Responsibilities

• Represent Cornerstone University in a Christ-like, professional manner to prospective students interested in pursuing a degree while consistently exhibiting enthusiasm toward the institution
• Balance a high volume of outbound recruitment communication, managing prospective students at various stages in the enrollment process
• Meet individual and team enrollment activity goals
• Conduct ethical sales techniques to raise awareness for potential online students
• Provide accurate and comprehensive degree program options, to help prospective online students make informed decisions
• Provide prospective students with a high level of customer service through effective communication and follow-up techniques
• Seek to earn referrals that reflect the valuable service provided
• Conduct individual and group presentations to disseminate approved program information
• Utilize great customer service, critical thinking and problem-solving skills to uncover and resolve concerns
• During the enrollment process, assist prospective students by connecting them with appropriate services and resources
• Act as a personal coach to help incoming students select a major, complete the enrollment process, and make a smooth transition into CU’s digital learning platform
• Monitor, track, and manage student communication using the university CRM

REQUIRED KNOWLEDGE, SKILLS And ABILITIES

• Bachelor's degree required
• Professional sales, customer service, or enrollment recruitment experience with documented history of meeting goals
• Computer literate and ability to learn university student management database
• Passionate belief in the power of higher education along with the desire to help adults achieve their academic, professional, and personal goals
• Proven ability to work independently and manage a volume of activities efficiently
• Willingness to consistently go ‘above and beyond’ in order to serve students
• Strong interpersonal and communication skills
• Ability to maintain a positive professional attitude
• Self-motivated and able to work effectively in a team environment
• Willingness to work an alternative schedule, 2-3 days per week (no weekends)

Essential Qualifications

• A personal relationship with Jesus Christ and an active Christian commitment
• A theology that supports the values and mission of Cornerstone University core commitments evidenced by an ability to affirm and sign the university’s doctrinal statement, “The Cornerstone Confession”
• Four other foundational pillars, along with the university’s mission and confession, form Cornerstone’s Core Commitments.
• The Cornerstone Christian World View
• The Cornerstone Academic Vision
• The Cornerstone Beautiful Christian Community
• The Marriage and Human Sexuality Position Statement