Enrollment Coach

Our talented team members across the state follow the behaviors, beliefs, and outcomes of core values—Excellence, Accountability, Service, and Integrity—to ensure our vision is met. If you're ready to join the TSTC family, we invite you to apply.

About the role

The Enrollment Coach is a pivotal member of the Enrollment department at Texas State Technical College (TSTC), contributing significantly to the mission of placing Texans into high-paying jobs. As an Enrollment Coach, you guide students from enrollment through graduation, acting as a supportive resource and advocate. In this front-line position, you collaborate with various internal departments to ensure a seamless experience for students. Your primary goal is to enhance persistence rates and graduation numbers, aligning with TSTC's mission of student success and job placement. You report directly to a Team Lead of Enrollment and perform your role with supervision.

Responsibilities

• Consistently embody TSTC Core Values (Excellence, Accountability, Service, and Integrity) when interacting with internal and external stakeholders, customers, students, and the community.
• Manage a student caseload, addressing questions and troubleshooting needs related to enrollment, financial aid, and overall student progression.
• Assist students in determining appropriate degree programs and courses based on career goals.
• Navigate students through the enrollment process, ensuring all requirements are met, including but not limited to: the Registrar’s Office, Financial Aid Requirement, appropriate course registration, and making payment arrangements.
• Collaborate with internal departments (Admissions, Veteran Services, Financial Aid, Registrar's Office, Operations, and Student Services) to support students and monitor progress.
• Conduct consistent outreach to ensure student success, partnering with faculty and other departments as needed.
• Stay informed about FAFSA, FERPA, and relevant federal and state regulations governing student rights and information.
• Proactively review changes to enrollment management policies and best practices.
• Utilize various software programs for tasks such as reviewing eligibility requirements, tracking financial aid status, and monitoring academic progress.
• Employ TSTC’s Early Alert system to identify at-risk students, devise outreach plans, and maintain detailed notes using effective advising techniques.
• Perform general enrollment and administrative duties, including collecting, uploading, and reviewing documents for quality control.
• Undertake additional responsibilities as assigned.

Requirements

• Associate’s Degree.
• 1-3 years of customer service or sales experience preferred.
• Excellent written and verbal communication skills for clear and effective information delivery.
• Critical thinking skills to make decisions and solve complex problems with sound reasoning.
• Exceptional multitasking abilities to manage multiple responsibilities effectively.
• Adaptability to learn and leverage new technologies.
• Occasional travel (up to 5%) and availability on nights and weekends may be required.

Preferred Qualifications

• Experience in higher education, particularly in recruiting, admissions, records, financial aid, or related fields.
• Relevant experience may be considered in lieu of a degree, except in cases where a specific degree is required to meet accreditation standards, licensure requirements, or other legislative or regulatory obligations.

Skills

• Customer service: Provide timely and concise information, acting professionally and tactfully.
• Time management: Prioritize tasks to meet student needs and internal deadlines.
• Problem-solving: Utilize critical thinking to determine the best course of action.
• Teamwork: Actively participate in a team and encourage cooperation.
• Cultural competence: Sensitivity to diverse backgrounds, creating an inclusive and welcoming environment for all students.

Work Environment

• This is an on-campus position requiring physical presence at the Fort Bend Campus location.
• Occasional travel to different office locations and events may be required.
• Ability to perform essential physical tasks such as sitting, standing, walking, lifting, or other job-specific movements as needed.
• Full-time role requiring a standard 40-hour work week.
• Classified as salaried, non-exempt under the Fair Labor Standards Act (FLSA).
• Not ORP eligible.

Pay

$46,056.40 per year.

Schedule

Fully in-person, Monday–Friday, 8:00 AM–5:00 PM.