Enrollment Advisor, CPE

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Job Summary

Responsible for coordinating and attending activities in support of recruitment, advising, and enrollment services. Learns and maintains specific and extensive program knowledge, objectives, and career opportunities for assigned program verticals. Serves as liaison for the Registration and Program Departments to attain, convey and communicate information relating to program enrollment. Assists prospective students with selecting programs that are the best fit for their career objectives. Collaborates with multiple departments to improve the student experience from inquiry to enrollment. Creates, edits, merges, and registers students in enrollment CRM management systems. Responsible for records maintenance, document imaging, and processing record requests.

Responsibilities

• Serves as point of contact for prospective students on information related to community and professional certificate programs
• Supports prospective student engagement by providing outreach and follow-up communication from inquiry through registration
• Field inbound calls and inquiries through digital channels (website, digital ads, directories, etc.) from prospective students
• Provides students with guidance and information regarding programs, costs, financial aid options, and career research
• Guides prospective students on the application process for financial assistance
• Enrolls applicants into courses of study beneficial to the students' career objectives
• Serves as a liaison between the department and funding offices to gather and validate information on students approved for a WIOA grant
• Creates, edits, merges, and registers students in enrollment management system
• Responsible for records maintenance, document imaging, and processing record requests
• Processes refunds and/or transfers according to established guidelines, regulations, policies and/or procedures
• Collaborates with program managers and directors on improving processes and recruitment and marketing strategies

Required Qualifications

• High school diploma or equivalent
• Two (2) years related experience

Preferred Qualifications

• Undergraduate degree from an accredited institution of higher education in a related field

Proposed Salary

The budgeted salary range for this role is $37,000-$45,000 annually. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more! Visit- https://hr.kennesaw.edu/benefits/index.php

Abilities

• Able to handle multiple tasks or projects at one time meeting assigned deadlines
• Able to answer work related questions and/or interpret and apply these guidelines
• Able to handle multiple tasks or projects at one time meeting assigned deadlines
• Knowledge of computerized student information systems
• Knowledge of department and college policies, procedures, and practices
• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Strong attention to detail and follow-up skills
• Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

Other Information

• This is not a supervisory position.
• This position has financial responsibilities.
• This position will be required to drive.
• This role is considered a position of trust.
• This position requires a purchasing card (P-Card).
• This position may travel 1% - 24% of the time.
• Background Check: EducationStandard EnhancedMVRCredit
• Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
• Education: Standard Enhanced
• MVRCredit: Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.