Enhanced Care Management Lead Care Coordinator Team Lead

About the role

The ECM LCM Team Lead serves as a bridge between frontline staff and leadership, helping ensure operational consistency, accountability, and compassionate member care. This role provides hands-on support to fellow LCMs, assists with onboarding and coaching, and helps maintain department workflows and quality standards.

Responsibilities

• Provide day-to-day support and guidance to fellow Lead Care Managers (LCMs)
• Serve as a resource for staff questions, workflows, and ECM best practices
• Maintain accountability, performance standards, and quality of care delivery
• Support coverage needs, including member follow-up when assigned LCMs are unavailable
• Collaborate closely with leadership to reinforce company expectations, workflows, and compliance standards
• Provide direct member support and care coordination assistance as assigned
• Support Lead Care Managers with complex member coordination, barriers to engagement, and escalation needs
• Coordinate medical, behavioral health, and community-based services to support member stability and care continuity
• Assist with transitions of care, hospital discharges, referrals, and follow-up coordination
• Build strong, supportive relationships with members through compassionate, person-centered engagement
• Maintain timely, accurate, and compliant documentation in accordance with Medi-Cal, CalAIM, and ECM requirements
• Support quality improvement efforts and internal auditing processes
• Assist with reinforcing documentation quality standards across the team
• Provide training and ongoing development support for new and existing LCMs
• Participate in occasional in-person outreach activities across multiple counties
• Aid in community partnership development and outreach efforts

Requirements

• Valid California Driver's License and active auto insurance meeting CA requirements
• Reliable personal vehicle for daily work use
• Successful completion of background check (including MVR)
• Ability to travel up to 60-70% within the county to conduct in-person visits
• Completion of a Testlify skills assessment
• Provision of a reliable working laptop for the first 21 days of employment (personal equipment stipend)
• Effective Time Management skills
• Internet speed of - 300+ mbps download and 25+mbps upload
• Proficiency in technology, including documentation systems, case management platforms, and communication tools
• Willingness to work occasional evenings and weekends as needed