English and Spanish Speaking Call Center Representative
Jerome's Furniture · San Diego, CA · 1 mo ago
On-siteCustomer Service$18/hrFull-time
Job Summary
To provide the highest level of customer service, while continually improving and increasing efficiency.
Deliver Support Essential Duties and Responsibilities
- Provides courteous and professional customer service to customers.
- Completes the E/E report.
- Knows computer functions and is proficient in E1 and C1.
- Affixes to customers with their delivery time frame and current status.
- Informs customers of delivery updates regarding driver’s route if any delays and/or call a heads.
- Confirms delivery with customers to assure their delivery of goods was to their satisfaction.
- Supports delivery to the drivers.
- Answers all incoming calls from all queues.
- Completes the SDD calls/txt report @2pm, 4pm, 6pmNAH/PPD report @9am, 1pm, 4p, 8pm.
- Delivery progress outcome comments - check throughout the day.
- Responds to all code change request emails.
- Inspects merchandise (going in/out).
- Snapshots code check (delivery).
- Follows up (external/internal).
- Provides customer service for any walk-in customers at CPU or lobby if needed.
Additional Responsibilities
- Able to work flexible schedule to include nights, weekends, and holidays.
- Must be able to meet the needs of the company, which may include: relocating and change in schedules/shifts.
- Needs to be organized, self-driver, and reliable.
- Follows dress code: Professional attire.
- Follows a safe work environment.
Benefits
- 401(k) Plan
- 401(K) matching
- Paid Vacation
- Paid Sick Days
- Paid Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-Term Disability Insurance
- Employee Discount Program
- Employee Buying Program
- Gym Re-imbursement Program
- Family Savings Account
- EAP program
Pay
- English Speaking Starting Pay: $18.00/hr
- Spanish Speaking Starting Pay: $19.00/hr
Schedule
- Nights, weekends, and holidays availability required.
Qualifications
- Must be able to work flexible schedule to include nights, weekends, and holidays.
- Must be able to meet the needs of the company, which may include: relocating and change in schedules/shifts.
- Must be organized, self-driver, and reliable.
- Must follow dress code: Professional attire.
- Must follow a safe work environment.