Call Center Representative Bilingual English/Spanish

About the role

Elevations Credit Union offers a supportive environment with a focus on mental, physical, and financial well-being. The company is committed to diversity, equity, and inclusion and has received recognition for its excellence.

Responsibilities

• Engage with internal and external members over the phone to provide high-level member service.
• Seek to achieve first call resolution while protecting the integrity of member accounts.
• Comply with established policies, procedures, and processes.
• Identify opportunities to educate members on online self-service capabilities and new products.
• Perform tasks such as member survey follow-up, service events, and online compliance courses.

Requirements

• Bilingual English/Spanish speaking required (includes $150/month bilingual bonus).
• High School diploma or equivalent.
• One year of experience in fast-paced customer service, sales, or banking.
• Excellent written and verbal communication skills.
• Knowledge of Apple, Android, PC, and Mac systems.
• Demonstrated adherence to federal and state laws and regulations governing the Credit Union.

Qualifications

• Passes an aptitude assessment for bilingual bonus eligibility.
• Exhibits passion for Elevations Credit Union and demonstrates core values.
• Operates with operational excellence and compliance.
• Has knowledge of deposit accounts and loans.

Skills

• Open-ended questioning to understand and identify solutions.
• Use of Apple, Android, PC, and Mac systems.
• Compliance with federal and state laws and regulations.

Benefits

• Competitive total rewards package including 4 weeks paid time off, work anniversary paid time off, paid volunteer time off, and 12 paid holidays.
• Comprehensive medical, dental, and vision plans with employer contributions to Health Savings Accounts.
• Up to a 4% match on 401(k) contributions.
• Up to twelve weeks of fully paid parental leave.
• Employee Assistance Program for personal and family care.
• Tuition reimbursement up to $5,250/year.

Pay

$20.43 to $25.55 hourly rate, plus annual bonus. Final compensation offered may vary based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements, and skill level.

Schedule

Hybrid schedule with the expectation of being onsite at least 50% of the time over a two-week pay period.

Location

Elevations Credit Union - Broomfield Basecamp

Summary/Objective

The Member Solutions Guide (MSG) serves as the trusted go-to source for account maintenance, transactions, products, online assistance, and account troubleshooting. The MSG engages internal and external members to provide the highest level of member service, aiming to create raving fans and amazing experiences.

Work Environment

A personal smartphone is a requirement for employment due to Elevations' use of multi-factor authentication to keep data safe.

Physical Requirements

Sitting frequently, walking occasionally, using hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects.

Position Type/Expected Hours of Work

Full time, 40 hours per week, Monday - Saturday.

Classification

Non-Exempt

Anticipated Application Window

This role is anticipated to close within 25 days from the date of posting. However, the application period may remain open longer if the position has not been filled.

About Us

Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado's Front Range. Founded in 1952, the credit union has grown to 15 branches, over 170,000 members, and manages over $3 billion in assets. Elevations focuses on providing unbiased consumer information and moving away from a product-centered business model.

EEO Statement

Elevations Credit Union is dedicated to equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.

Privacy Statement

Your privacy is important to us. When you use this Careers site to apply for a job at Elevations Credit Union, we collect your personal information. Examples include your name, contact details, and information you provide for job applications. We do not sell your personal information to a third party. We may share your information with a third party who is performing a service for us related to job applicants. If you have any questions about this privacy statement, please contact us.

Know Your Rights Poster

We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act. Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties.