Call Center Representative - Bilingual

Roles And Responsibilities

• Counsels and sells the value of Monogram Health based on the needs of our patients to increase enrollment.
• Schedules annual exams or re-engages patients as necessary based on missed or needed visits.
• Protects the health care privacy of patients by strictly following HIPAA regulations.
• Enters data as needed into Salesforce to support all activities of the call center.
• Fields calls with a positive attitude, building rapport and trust with patients.

Essential Job Functions

• Visual acuity – 100% to read scripts, company literature such as workflow guides and resources, electronic files, patient demographics.
• Hearing – 100%– ability to hear and respond to phone calls, converse with patients, colleagues, and others.
• Manual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation and dispositioning, and as necessary computer dialing.
• Sitting - 100% Standing – 5% Walking – 2% On-site position – 100%

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram Health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.