CALL CENTER REPRESENTATIVE - BILINGUAL: SPANISH/ENGLISH
Location: Lakeland, FL – This position is onsite.
About the role
Handle a high volume of inbound credit card support calls, providing accurate information and resolving member inquiries efficiently. Navigate multiple systems simultaneously to document interactions, process transactions, and maintain accurate records. Deliver exceptional customer service by professionally de-escalating concerns and resolving issues independently whenever possible. Adhere to established procedures, scripts, compliance requirements, and productivity standards in a fast-paced call center environment. Maintain reliable attendance, punctuality, and consistent on-queue availability while adapting quickly to new tools, processes, and information.
Responsibilities
- Handle inbound credit card support calls
- Provide accurate information and resolve member inquiries
- Navigate multiple systems to document interactions and process transactions
- Maintain accurate records
- Deliver exceptional customer service and de-escalate concerns
- Adhere to established procedures, scripts, and compliance requirements
- Maintain reliable attendance, punctuality, and on-queue availability
Requirements
- Must be bilingual: English/Spanish
- Previous call center experience
- Strong stamina for repetitive volume work
- Able to type 30 WPM
- High school diploma or equivalent
- Background check required
- Credit check required
- Drug screening required
Nice to have
- Card servicing experience
- Banking or financial services experience
Pay
$19.00 per hour
Schedule
Monday to Friday, 8:00 AM to 5:00 PM EST
Duration: Approximately 60-90+ days (contract position supporting a major credit card project). Start date: July 6.