Engineering Tech IV

Position Summary

This position acts in a daily lead role, providing front line support to the engineering technician positions. Perform complex paraprofessional work in support of engineering or project management activities. This position, under general supervision, is responsible for more routine projects requiring basic project management skills. Provides support to the Engineering Technician Manager.

• Manage small professional service and/or construction contracts; track design and construction costs to be billed; reviews and approves invoices
• Apply local ordinances, design specifications, standards manual, etc. to private construction projects to ensure adequate infrastructure is constructed with minimal impact to the environment
• Conduct needs assessments
• Administer project related contracts
• Enforce local land use regulations
• Gather and compile information for contractors
• Interview customers to determine project requirements
• Write project specifications
• Analyze and resolve service requests
• Prepare cost estimates for project budgets
• Utilize a computer and specialized software applications and/or programs to generate reports, invoices, and/or maps

Essential Functions

Manage small professional service and/or construction contracts; track design and construction costs to be billed; reviews and approves invoices

Apply local ordinances, design specifications, standards manual, etc. to private construction projects to ensure adequate infrastructure is constructed with minimal impact to the environment

Conduct needs assessments

Administer project related contracts

Enforce local land use regulations

Gather and compile information for contractors

Interview customers to determine project requirements

Write project specifications

Analyze and resolve service requests

Prepare cost estimates for project budgets

Utilize a computer and specialized software applications and/or programs to generate reports, invoices, and/or maps

Training

Assist with development and implementation of Standard Operating Procedures and Guides

Provide group/individual trainings

Provide external customer training

Provide City and County agency training

Customer Service

Next level issue resolution from front line staff

Resolve software issues for the team, internal, and external customers

Provide direct customer service via phone, email, or in-person

Leadership

Peer reviews for all Commercial Permitting Team employees

Audit

ACD phone line monitoring

QFlow monitoring

Presentations provided to the team, internal, and external customers

Assist in assessing strengths and areas of growth across all Commercial Permit Tech team members

Develop training strategies for team, internal, and external customers

Maintain staff production reports

Experience

Minimum of five years of progressively responsible experience in the area of assignment.

Education

• Associate's degree in Engineering, Construction, Surveying, or Real Estate or related field
• Combination of relevant education and relevant experience accepted?

Preferred Qualifications

• ICC Permit Technician Certification or a NC Standard Trade Certification

Knowledge, Skills And Abilities

• Knowledge of Applicable principles, practices, methods, and techniques used in assigned area of responsibility
• Mathematical concepts
• Applicable Federal, State and local statutes, codes, and regulations
• Recordkeeping principles and practices
• Databases
• Filing systems
• Customer service principles
• Engineering plans, specifications, and surveying work
• Applicable equipment utilized in the construction trades

Skills

• Completing paperwork and documentation
• Reviewing plans and/or specifications
• Performing a variety of engineering-related calculations
• Providing customer service
• Maintaining records and filing systems
• Conducting site inspections
• Interpreting and enforcing regulations
• Reading and interpreting blueprints, sketches, and plans
• Performing mathematical calculations

Abilities

• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ own organization’s needs
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Leverage resources: Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently
• Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently
• Planning and Organizing : Establishing courses of action for self and others to ensure that work is completed efficiently
• Safety Awareness: Identifying and correcting conditions that affect employee safety; upholding safety standards
• Computer Skills: Intermediate skills in computer technology and Microsoft Office Suite