Engineering Tech II

About the role

The ideal candidate will play a key role in maintaining the resort's facilities, ensuring a safe and enjoyable experience for all guests.

Responsibilities

• Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management.
• Troubleshoot plumbing issues, make repairs, and replace fixtures and piping as needed.
• Diagnose, replace, and repair minor electrical components such as receptacles and ballasts.
• Troubleshoot and repair appliances and household fixtures.
• Understand HVAC systems and perform basic preventive maintenance and diagnostics.
• Repair interior and exterior walls, wall coverings, and ceilings, including texturing, painting, and caulking.
• Repair or replace tiles, grout, vinyl, and carpet as required.
• Work with pools, spas, and water features, including chemical balancing and cleaning tasks.
• Participate actively in procurement and inventory processes to ensure materials and tools are available for work.
• Operate resort operations devices and software effectively (HotSOS and other applicable systems).
• Communicate professionally through radios, phones, emails, and verbal interactions.
• Perform maintenance and cleaning tasks as required by resort management.
• Safely use hand tools, power tools, and battery-powered tools required for the job.
• Work using ladders, scaffolding, lifts, and appropriate PPE (Personal Protective Equipment).
• Follow safety guidelines and practices.
• Recognize and identify potential safety hazards on the property.
• Communicate and interpret guest needs through positive interactions toward resolution.
• Adhere to all CFI/Westgate Resorts policies and procedures.
• Always represent Westgate Resorts professionally through appearance, attire, and behavior.
• Perform other tasks as assigned by resort operations leadership.

Qualifications

• A high school diploma is required.
• Minimum of 1 to 3 years of hands-on experience in trades and maintenance within a resort or commercial environment.
• Maintain a valid driver’s license.
• Must have and maintain a CPO (Certified Pool Operator) license as required by the resort.
• Written and verbal communication in English is required.
• Self-motivated, detail-oriented, and able to work with enthusiasm and focus.
• Strong communication skills required to excel in interactions with guests and colleagues.
• Ability to be versatile, work well under pressure, and meet deadlines.
• Regularly, the team member must lift, move, push, or pull up to 50+ pounds.
• Communicate effectively with supervisors and resort leadership.
• Availability to work weekends and holidays as needed.
• Valid driver's license.
• Westgate Resorts maintains a Smoke and Tobacco-Free workplace.
• Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.