Engineering Manager, Shared Services

About the role

The Engineering Manager, Shared Services will lead the platform team that the rest of Human Interest engineering builds on. Shared Services delivers common, reusable capabilities such as AI services, authentication, authorization, notifications, email, tokenization, frontend hosting and theming, and shared libraries that other engineering teams depend on. Our success is measured by the adoption of these capabilities across the org and by how durable, observable, and pleasant they are to use.

What you get to do every day

• Utilize your leadership experience to build and develop a high-performing and engaged team while also promoting a safe environment for people to experiment, learn, and grow.
• Drive the team's adoption of AI-powered development tools to the leading edge.
• Set the vision for and guide the team towards creation of our AI platform.
• Ensure there is a clear shared vision for the Shared Services platform within the team, and a roadmap for how to get there.
• Leverage your engineering experience to mentor engineers to build quality software, and partner with Staff engineers on durable platform decisions.
• Work closely with your cross-functional teams — Product, TPM, Information Security, and consuming engineering teams.
• Ensure our shared services are delivered with high quality by monitoring and improving customer-perceived reliability, performance, and developer experience.
• Drive adoption of shared platform capabilities across HI engineering, partnering with consumer teams to onboard them and incorporate their feedback.
• Make intelligent trade-offs while balancing, communicating, and prioritizing the needs of your team, your platform consumers, and the business as a whole.
• Establish and embody necessary processes and practices that enable the team to successfully develop, support, and maintain our solutions, including on-call hygiene and incident response.
• Attract, recruit, and retain motivated and engaged engineers, building on and complementing the diversity of our teams.

What you bring to the role

• 5+ years of experience building and maintaining quality software in production at scale.
• Minimum of 3 years managing a technical team of engineers in a fast-paced environment.
• Experience leading a platform, shared-services, or developer-experience team, or a closely related domain where your customers were other engineers.
• Successful ownership of a high-volume software service, including ensuring customer cases are addressed in a timely manner and services are monitored for reliability and performance.
• Understanding of systems design, scalability, performance, and data modeling concepts.
• Knowledge of software design and agile processes to effectively deliver products.
• Understanding of application security lifecycle and security best practices.
• You care deeply about culture and foster collaborative, inclusive teams in which people are empowered to do their best work.
• Excellent communication skills (verbal and written) and ability to collaborate cross-functionally.
• You treat internal engineering teams as customers and care about their developer experience as much as you care about your own team's output.
• Experience directing AI coding agents (GitHub Copilot, Cursor, Claude Code) in a team setting.

Nice to haves

• Bachelor's degree in computer science or equivalent.
• Past experience working in startups and/or fintech.
• Experience leading identity, authorization, or notification systems at production scale (e.g., RBAC/ReBAC, SpiceDB / Authzed, OPA, Cedar).
• Familiarity with our stack: TypeScript / Node.js, React, AWS, PostgreSQL, and Terraform (CDKTF).
• Experience deprecating a legacy monolith in favor of services.

Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents
• Carrot: Fertility healthcare and family forming benefits
• Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.