Engineering Manager, Servicing and Collections

About the role

The organization operates in the financial services sector, focusing on empowering individuals to make confident financial decisions and manage their debt effectively. It addresses challenges borrowers face by providing smarter borrowing options and clearer pathways to control debt. The company emphasizes improving borrower repayment and delinquency management through scalable and reliable systems that enhance operational efficiency and customer experience.

The Engineering Manager, Servicing and Collections leads a team responsible for developing and maintaining systems that support borrower repayment, payments, delinquency management, and collections. This role directly impacts business performance and customer experience by delivering reliable, compliant, and scalable solutions. The position involves partnering with cross-functional teams to advance collections strategies, improve repayment outcomes, and ensure system reliability. The manager also drives operational efficiency and mentors engineers to maintain high technical standards. This role is based in the US.

Responsibilities

• Lead a team building systems for repayment, payments, and collections impacting borrower experience and business outcomes
• Manage end-to-end delivery of initiatives to improve repayment rates, reduce delinquency, and enhance efficiency
• Collaborate with senior engineers to evolve the servicing platform toward modular, reliable, and observable architecture
• Work closely with Product, Risk, Operations, and Compliance to develop smarter collections capabilities and self-service experiences
• Ensure uptime, data integrity, and incident preparedness of mission-critical systems
• Utilize AI to accelerate engineering and product development while maintaining regulatory compliance
• Mentor and support engineers, promoting technical growth and removing obstacles

Requirements

• 7+ years of software engineering experience, including 3+ years in leadership roles
• Strong full-stack development skills with the ability to debug and guide architecture decisions
• Experience with high-stakes systems such as payments, servicing, or billing, emphasizing reliability and data integrity
• Proven ability to scale systems and teams in fast-paced, ambiguous environments
• Effective communication skills to align technical and non-technical stakeholders
• Commitment to mentoring and developing engineering talent
• Preferred: Experience in fintech or regulated industries
• Preferred: Knowledge of servicing and collections metrics like delinquency, recovery, and cost to collect
• Preferred: Experience building internal tools or platforms for operations
• Preferred: Hands-on experience applying AI to improve workflows or efficiency

Pay

Pay Range $244,300—$293,160 USD. The starting pay will be determined based on qualifications, internal compensation, candidate location, and budget; the range may be modified in the future.

Benefits

• Health, Dental, and Vision benefits plus savings plans
• Mac computer and work-from-home stipend for home office setup
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan and Restricted Stock Units (RSUs)
• 401(k) retirement plan with company match
• Tuition reimbursement program
• $1,000 travel perk annually
• Competitive annual paid time off
• Competitive parental leave