Engineering Manager, Agents

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. Backed by world-class investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.

About The Team

The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers, and help devise long-term, scalable solutions. Our mission is to deliver magical support experiences—AI agents working alongside human agents to help users resolve their issues.

Responsibilities

• Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
• Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
• Partner with product, design, and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
• Help define the technical strategy and roadmap for the future of AI-powered customer support
• Support and mentor engineers through technical guidance, feedback, and career development
• Maintain a high engineering bar while fostering a culture of ownership, velocity, and customer obsession

Requirements

• 1+ years of engineering management experience
• 5+ years of industry experience in software engineering
• Proficiency with Python, TypeScript, and asynchronous programming
• Experience leading teams building complex distributed systems or customer-facing products
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
• Strong communication skills and ability to work directly with enterprise customers

Preferred Qualifications

• Prior experience working with multi-modal models
• Experience leading teams working on AI systems, LLM applications, or agentic workflows

Pay

$200K – $400K + equity. This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. Final compensation may vary based on location within the United States.

Benefits

• Take-what-you-need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan (e.g., 401K, pension)
• Parental leave
• Fertility and family-building benefits through Carrot
• Daily lunches and snacks in the office