Engineering Manager, Agents

About the role

As an Engineering Manager on the Agent Engineering team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.

Responsibilities

• Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
• Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
• Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
• Help define the technical strategy and roadmap for the future of AI-powered customer support
• Support and mentor engineers through technical guidance, feedback and career development
• Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession

Requirements

• 1+ years of engineering management experience
• 5+ years of industry experience in software engineering
• Proficiency with Python, Typescript and asynchronous programming
• Experience leading teams building complex distributed systems or customer-facing products
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary

Qualifications

• Strong communication skills and ability to work directly with enterprise customers

Skills

• Prior experience working with multi-modal models
• Experience leading teams working on AI systems, LLM applications or agentic workflows

Benefits

• Take what you need vacation policy
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retail Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best