Engineering Manager, Agents

About the role

You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions. Your mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.

Responsibilities

• Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
• Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
• Pilot cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
• Help define the technical strategy and roadmap for the future of AI-powered customer support
• Support and mentor engineers through technical guidance, feedback and career development
• Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession

Requirements

• 1+ years of engineering management experience
• 5+ years of industry experience in software engineering
• Proficiency with Python, Typescript and asynchronous programming
• Experience leading teams building complex distributed systems or customer-facing products
• A high degree of comfort digging into system failures within deep technology stacks using any tool necessary

Qualifications

• Strong communication skills and ability to work directly with enterprise customers

Skills

• Experience working with multi-modal models
• Experience leading teams working on AI systems, LLM applications or agentic workflows

Benefits

• Take what you need vacation policy
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retail Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best

Pay

$200K – $400K + Offers Equity

Schedule

Full-time