Engineer - Quality Customer Service

Your Key Responsibilities

• Act as primary quality interface to customer at production location.
• Lead escort for customer visits, audits, PPAP reviews and more.
• Ensure customer requirements and expectations are understood and coordinate efforts to meet those.
• Coordinating all customer activities with respect to customer complaints and pilot/functional product runoffs.
• Ensure customer satisfaction through continuous improvement by tracking and achieving quality targets.
• Collaborate with customers to align manufacturing processes with quality requirements and integrate customer feedback for quality enhancement.
• Ensure and monitor compliance with customer-specific quality standards and requirements at production location.
• Oversee quality assurance tasks across the manufacturing process, with authority to stop production, decide on blocking of suspect or defective parts or products.
• Lead structured problem solving approach for customer complaints and track implementation of corrective actions (including lessons learned) at production location.
• Manage communication between customers and segments including review and reporting in customer portals.
• Trace affected products on customer side, transport, warehouse stock and production and coordinate internally and with customer.

Your Qualifications

• Bachelor's degree in Engineering or equivalent.
• Understanding of statistical concepts, AIAG procedures, and knowledge of current quality specifications.
• Strong leadership skills and a standard for cleanliness in the work area.
• Ability to assist co-workers and maintain a positive attitude in adverse working environments.
• Strong written and verbal communication skills.
• Ability to prioritize and make decisions.
• Project planning and management skills.

Our Offering

• 6% 401(k) company match.
• Explore more benefits at www.schaefflerbenefits.com.

Our Offering

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Contact

Schaeffler Transmission Systems, LLC
Heidi L. Schaad
+13302026162

Equal Opportunity Employer

We are an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.