Quality Engineer-Customer Support

Duties And Responsibilities

• Monitor and ensure product quality standards for liquid cooling systems.
• Identify, analyze, and resolve product defects and performance issues.
• Serve as a key contact for customer complaints and return cases.
• Deliver timely, effective technical support to customers.
• Diagnose system failures and implement appropriate corrective solutions.
• Support field issues and collaborate with internal teams for resolutions.
• Conduct Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Manage RMA processes, including product inspections and failure analysis.
• Collect, track, and analyze quality data to drive continuous improvement initiatives.
• Communicate professionally and responsively with customers and stakeholders.

Education

• Bachelor’s degree in Mechanical Engineering, Materials Science, Chemistry, Industrial & Quality Engineering.

Experience

• 5 + years of experience with liquid cooling or thermal systems.
• 5 + years of experience in customer support and relations role.
• 5 + years of experience in quality or manufacturing environments.
• Familiarity with materials such as copper, aluminum, and coolant fluids used in thermal systems.
• Familiarity with Six Sigma methodologies and ISO 9001 standards.
• Proficiency in quality tools such as Eight Disciplines Problem Solving (8D), Failure Mode and Effects Analysis (FMEA), and Statistical Process Control (SPC).

Physical Demands & Working Conditions

• Ability to sit or stand for extended periods during scheduled shifts.
• Ability to occasionally walk, bend, or reach while supporting office and facility operations.
• Ability to perform repetitive hand movements when handling office supplies, documents, or computer equipment.
• Work performed primarily in an office or facility environment with regular interaction with employees and visitors.