Engineer, IT Support
Navitus Health Solutions · Madison, WI · 6 days ago
On-siteInformation Technology$54k/yrFull-time
About the role
Navitus Health Solutions is seeking a Engineer, IT Support to join our team! The Engineer, IT Support ensures efforts are in alignment with the Infrastructure team to support customer-focused objectives and the IT Vision: a collaborative partner delivering innovative ideas, solutions and services to simplify people’s lives. This role is responsible for on-site administration of Data Center facilities tests and troubleshooting hardware and software systems. This role is recognized as having a broad range of technical aptitude and experience. In addition to providing support for multiple IT systems. Is this you? Find out more below!
Location: 361 Integrity Drive, Madison, WI 53717, US
Responsibilities
- Provide elevated technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond timely to queries in person, over the phone, and in email from customers seeking technical help.
- Record user interactions in Service Desk application
- Ask questions to determine the nature of the