Engineer III - Unified Communications

Deer Valley - 2500 W Utopia Rd, Phoenix, AZ 85027 | Hybrid | Must reside in Arizona

About the role

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

• Analyze, design, install, administer, maintain, and troubleshoot Unified Communications (UC) infrastructure.
• Perform operational tasks, including scheduled maintenance, project work, and installation tasks, while providing guidance and mentoring to other UC staff.
• Research, develop, design, and implement VoIP solutions, integrating current PBX infrastructure and associated interfaces such as Contact Center during transition to VoIP.
• Research, develop, design, and implement IP-based interfaces to existing systems such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing, and telepresence video conference environments.
• Analyze and record systemic problems and suggest methods of resolution.
• Consult, configure, set up, functionally test, and verify business requirements are met.
• Troubleshoot hardware, software, and configuration issues in support of the VoIP PBX infrastructure and associated interfaces.
• Monitor and manage capacity of UC resource environments.
• Develop and maintain a Unified Communications disaster recovery plan.
• Document and submit new content to the knowledge base.
• Support on-call rotation staff in after-hours work functions associated with upgrades, patches, and installations.
• Use excellent communication skills to identify, document, and address customer needs while building relationships and rapport.
• Build positive working relationships with team members, managers, and all departments.
• Prioritize and respond promptly based on severity levels to customer needs.
• Proactively or timely recognize opportunities for service recovery and act to resolve issues.
• Consistently demonstrate commitment to service excellence in daily interactions with staff, faculty, physicians, patients, their families, and others.
• Complete IT Governance and IT project job assignments to ensure achievement of established project milestones.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline (or 4 years of work-related experience in these fields).
• 6 years of support experience in Unified Communications technologies (8 years preferred).

Qualifications

• IP Networking, Voice Networking (Required).
• Preferred certifications: Cisco Certified Network Associate (CCNA), CCDE, CCNA Collaboration, CCIE Collaboration, CCIE Voice, CCNP Collaboration, ITIL Foundation, and IP/Voice Communications Certified Technologist.

Schedule

Monday–Friday, 8:00 AM–5:00 PM | Hybrid

Benefits

We're all in for your career.