Unified Communications Engineer III (M365)

About the role

The UCF IT department within Facilities and Business Operations is seeking to hire a Unified Communications Engineer III (M365).

Responsibilities

• Administer and maintain Microsoft 365 services including Teams, Exchange Online, SharePoint Online, OneDrive, and Microsoft Purview.
• Own assigned service areas end-to-end, ensuring strong performance, availability, and compliance with university standards.
• Implement and manage data governance controls (e.g., DLP, retention, sensitivity labels) aligned with FERPA and state regulations.
• Monitor tenant health and service metrics; proactively identify and address issues.
• Troubleshoot and resolve complex M365 issues, identifying root causes and implementing lasting solutions.
• Manage incidents and requests in ServiceNow with clear documentation and timely communication.
• Escalate issues as needed, providing complete context for efficient resolution.
• Serve as a primary contact for M365 services, delivering professional and responsive customer support.
• Communicate technical concepts in clear, non-technical terms, outlining impact and options.
• Collaborate with IT partners (e.g., Security, Infrastructure, Enterprise Voice) to coordinate changes and services.
• Lead or contribute to M365 projects such as migrations, policy implementations, and service enhancements.
• Track progress, communicate updates, and identify risks with proposed solutions.
• Maintain accurate documentation including configurations, runbooks, and procedures.
• Evaluate Microsoft 365 roadmap updates and new features in non-production environments.
• Follow established change management processes, including planning, sign, and rollback readiness.
• Support evaluation and deployment of emerging tools, including Copilot for M365.
• Develop PowerShell scripts and Power Automate workflows to streamline administrative tasks.
• Leverage Microsoft Graph API for automation, reporting, and configuration management.
• Identify and propose opportunities to improve efficiency through automation and process improvements.
• Provide guidance and mentorship to junior engineers.
• Contribute to team knowledge-sharing and continuous improvement initiatives.
• Stay current with Microsoft 365 technologies and industry best practices.

Requirements

• Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Advanced experience with Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, and OneDrive, in a complex enterprise environment.
• Strong expertise in Microsoft Purview, including Data Loss Prevention (DLP), retention policies, and sensitivity labeling.
• Experience developing automation using PowerShell, Power Automate, and Microsoft Graph API.
• Experience managing identity and access controls, including Entra ID and Conditional Access policies.
• Demonstrated experience leading or supporting M365 migrations, implementations, or major service improvements.
• Experience evaluating and deploying new Microsoft 365 features, including Copilot for M365.
• Familiarity with IT service management practices and tools such as ServiceNow.
• Experience working in higher education or similarly large, decentralized organizations.
• Knowledge of regulatory and compliance frameworks such as FERPA and state public records laws.
• Proven ability to mentor junior engineers and contribute to team knowledge-sharing initiatives.

Qualifications

• Minimum Qualifications: Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Preferred Qualifications: Advanced experience with Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, and OneDrive, in a complex enterprise environment; Strong expertise in Microsoft Purview, including Data Loss Prevention (DLP), retention policies, and sensitivity labeling; Experience developing automation using PowerShell, Power Automate, and Microsoft Graph API; Experience managing identity and access controls, including Entra ID and Conditional Access policies; Demonstrated experience leading or supporting M365 migrations, implementations, or major service improvements; Experience evaluating and deploying new Microsoft 365 features, including Copilot for M365; Familiarity with IT service management practices and tools such as ServiceNow; Experience working in higher education or similarly large, decentralized organizations; Knowledge of regulatory and compliance frameworks such as FERPA and state public records laws; Proven ability to mentor junior engineers and contribute to team knowledge-sharing initiatives.