Engineer III - Technology

About the role

The role supports the engineering, monitoring, and continuous improvement of the enterprise end-user technology experience. It is a growth-oriented engineering role for individuals with a strong foundation in endpoint or end-user computing who want to deepen their expertise in Digital Employee Experience.

Responsibilities

• Support day-to-day engineering and administration of Digital Employee Experience platforms (e.g., Nexthink, ControlUp, Liquidware).
• Maintain dashboards, reports, alerts, and experience views for device health, application performance, and login experience.
• Investigate recurring issues and employee experience pain points with senior engineers and other teams.
• Develop and maintain scripts, automations, and remote actions using PowerShell and approved tools.
• Contribute to experience-focused initiatives such as OS upgrades, patching, software deployment, device management, and virtualization.
• Document technical procedures, troubleshooting steps, and engineering standards.
• Collaborate across endpoint, OS, virtualization, service management, and support teams.
• Continue building technical depth in DEX platforms, endpoint management, automation, and enterprise engineering.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 2–5 years of experience in endpoint engineering, desktop engineering, end-user computing, or a related technical role.
• Exposure to one or more Digital Employee Experience platforms.
• Experience with endpoint management tools (e.g., Intune, Configuration Manager).
• Basic to intermediate PowerShell scripting experience.
• Strong analytical and troubleshooting skills.
• Clear written and verbal communication skills.
• Ability to learn quickly and grow into increasing levels of platform ownership.

Preferred Experience

• Hands-on experience with Nexthink, ControlUp, or similar tools.
• Enterprise Windows 10/11 environments.
• Exposure to Citrix, Windows 365, or other virtual desktop technologies.
• Application packaging, patching, or endpoint automation experience.
• Familiarity with reporting, dashboards, or IT analytics.
• Understanding of proactive monitoring and experience-based support.

Benefits

• Medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness).
• Short- and long-term disability, basic life, and basic AD&D coverage.
• 401(k) retirement plan.
• Tax-advantaged accounts: health savings account, and flexible spending account.
• 10 paid holidays.
• 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism.
• Eligibility for bonuses and profit sharing.
• Employee Assistance Program.