Engineer III - Technology

About the role

We are seeking a Digital Employee Experience (DEX) Engineer to support the engineering, monitoring, and continuous improvement of the enterprise end-user technology experience.

Responsibilities

• Support day-to-day engineering and administration of Digital Employee Experience platforms (e.g., Nexthink, ControlUp, Liquidware).
• Monitor endpoint, application, and user experience health to identify issues, trends, and improvement opportunities.
• Create and maintain dashboards, reports, alerts, and experience views for device health, application performance, and login experience.
• Partner with senior engineers and other teams to investigate recurring issues and employee experience pain points.
• Develop and maintain scripts, automations, and remote actions using PowerShell and approved tools.
• Support proactive remediation efforts to improve stability, performance, and overall digital workplace experience.
• Contribute to experience-focused initiatives such as OS upgrades, patching, software deployment, device management, and virtualization.
• Document technical procedures, troubleshooting steps, and engineering standards.
• Participate in testing, validation, and deployment of DEX and endpoint changes.
• Collaborate across endpoint, OS, virtualization, service management, and support teams.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 2–5 years of experience in endpoint engineering, desktop engineering, end-user computing, or a related technical role.
• Exposure to one or more Digital Employee Experience platforms.
• Experience with endpoint management tools (e.g., Intune, Configuration Manager).
• Working knowledge of Windows OS, application deployment, and device management in an enterprise environment.
• Basic to intermediate PowerShell scripting experience.
• Strong analytical and troubleshooting skills.
• Clear written and verbal communication skills.
• Ability to learn quickly and grow into increasing levels of platform ownership.

Preferred Experience

• Hands-on experience with Nexthink, ControlUp, or similar tools.
• Enterprise Windows 10/11 environments.
• Exposure to Citrix, Windows 365, or other virtual desktop technologies.
• Application packaging, patching, or endpoint automation experience.
• Familiarity with reporting, dashboards, or IT analytics.
• Understanding of proactive monitoring and experience-based support.

Benefits

• Medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness).
• Short- and long-term disability, basic life, and basic AD&D coverage.
• 401(k) retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account.
• Ten paid holidays and 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism.
• Eligibility for bonuses and profit sharing.
• Employee Assistance Program.